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Self Service Access

EZFacility’s Self Service tools give your customers online access to many important functions of our industry-leading scheduling, management and membership solutions. It allows you to maximize the productivity of your staff by off-loading some of the basic but sometimes overwhelming billing and scheduling tasks directly to your clients/members.

By allowing public registrations to your services, you can convert website visitors into new customers faster than even. New and existing clients can access the self service portal, rent venues, schedule sessions with trainers, purchase new packages, pay bills, update contacts details, and more. Our Self Service tools will help to dramatically reduce incoming phone calls to your facility, while significantly increasing the satisfaction level of your clients/members.

Key Functionality Includes:

  • Custom portal with company branding can be connected to main website for clients/members to access
  • Give clients the ability to:
    • Update contact details, including name, address, telephone, email, etc
    • Update billing information, such as credit card number, expiration date, etc
    • View or pay existing invoices
    • View and print their schedules or schedules of relatives (children, spouse, etc)
    • Book lessons/training sessions online and purchase additional sessions/packages if required
    • Cancel and reschedule appointments
    • Switch between locations
  • Trainers / Instructors can be emailed self-service booking notifications

EZFacility’s Self Service tools also provide tight controls and restrictions for managers to ensure you can carefully manage the self-service access for your clients/members. These include the ability to:

  • Customize company booking preferences such as:
    • Restrict how early or late a client can book or cancel a reservation
    • What package types are required for different training sessions
    • Restrict certain Self Service activities to Members Only
    • Restrict Self Service scheduling for clients with outstanding balances

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