About EZFacility


In 2003, we created EZFacility with a vision to build a great company – one that changes the way businesses are run through cutting edge technology; one that delivers real value to our customers; one that creates substantial rewards and opportunities for our employees; and one that is an enjoyable place to work.

As we have grown, from our humble beginnings in a one bedroom apartment to one of the largest providers of feature rich management software for the sports and fitness industries, we remain true to this vision and proud of our progress. We have earned the trust of thousands of businesses around the world and have built a workforce who cares about our customers' success.

Eric Willin
Chief Operating Officer

Our Mission

Our mission is to transform the way our clients attract, manage and engage their customers. We do this by delighting them with our feature-rich management software and fanatical customer service.

Meet Our Executives

Tracey Keates - Executive

Tracey Keates


Tracey is the President of EZFacility and COO of the Jonas Fitness division. In this role, Tracey guides and motivates the EZ team in their quest to provide exceptional service for their market leading SaaS product. She has worked within the Jonas group of companies since 2006 and thrives within their agile, entrepreneurial environment. Tracey’s strength is to enhance the productivity of her people, her products and her customers.

Eric Willin - Executive

Eric Willin

Chief Operating Officer

Eric Willin is COO and Co-Founder of EZFacility. Eric helped grow the company from a small startup to a leader in technology for sports and fitness businesses. In his role as COO, Eric is responsible for leading EZFacility's day-to-day operations and management, driving the company’s strategic vision, expanding our overall marketing presence, and ensuring the delivery of high-quality products and customer service to our clients.

Ronnie Pisani - Executive

Ronnie Pisani

Chief Technology Officer

Ronnie has been with EZFacility since 2007 and maintains responsibility for all aspects of the company’s internal and external technology assets. This includes EZFacility’s production cloud offering, our internal IT and communications tools, as well as our internal software development and SQA implementations. In addition, Ronnie and his team maintain responsibility for the ongoing management of our global Level 1 PCI DDS Certification.

Meet Our Management Team

Nicole Nacci

Nicole Nacci

Customer Success Manager

Nicole has been with EZFacility since 2008 and is responsible for maintaining client accounts and ensuring a high quality of customer service. This includes taking EZ customers through the critical first months of implementation and ensuring the process of onboarding is a smooth and successful one across all departments. Nicole describes herself as an animal lover, a huge Mets fan, a cooking show addict, but most of all—a mom.

Nicole Clugston

Nicole Clugston

Sales Manager

Nicole Clugston has been with EZFacility since 2010 and is responsible for the daily management of EZFacility's sales team. This includes coaching product specialists, implementing and designing new sales processes, collaborating with the EZFacility management team, and hiring sales oriented positions. Nicole prefers a consultative sales approach which helps business owners determine what is best for their business and provides feedback on what others in their industry are doing and what will benefit their bottom line.