Do's and Dont's When Expecting "New Year's Resolution" Gym Members

Do’s and Don’ts When Expecting “New Year’s Resolution” Gym Members

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Many people will be heading into the new year with the same new years resolutions as last year: Be happier, make more money, live a healthier lifestyle and join the gym. Coronavirus or not, those things haven’t changed. And a new years resolution gym membership is great news for you as a gym owner!

Even though your gym classes might be meeting up differently these days, with the right strategies, you can be sure to keep any new members motivated and showing up day after day. Here are some do’s and don’ts for your new year gym memberships.

1. DO have your Management Software ready

With a good management software on your side, you’ve already won half the battle. While your software streamlines the administrative side of things, you can focus more attention toward retention efforts such as building and establishing new member relationships.

The best time to set up your software is well before the rush of the new year, so you know how to operate it. But, we are happy to guide you through the process at any time, and answer your questions.

2. DON’T forget to track attendance

One of the things you can use management software for is to track new gym members attendance. Tracking any member’s attendance is always important to your clients success and your fitness business. However, tracking new member’s attendance is especially important because it helps you to understand how to better motivate them. Maybe you need to move around class days and times, or switch up your offerings. Member attendance can help clue you into all of those things. 

3. DO send out nurture emails 

When you are alerted to a string of member absences, go ahead and send those gym members a personalized email to let them know they are missed and you care. If they feel like nobody notices, it’s easier to let themselves off the hook. But having somebody in their corner can encourage them to keep pushing toward their goals. And in this case, not just anybody- the gym owner! It could be greatly impactful.

 4. DON’T be afraid of the digital landscape

Now that all fitness classes have completely moved online, there is a good chance it could stay that way for awhile. So, don’t shy away from it. The gyms who learn to fully adapt and embrace the change will be the ones who thrive most in the long haul. Plus, it’s not so bad. Having digital fitness classes allows for more flexibility and connectivity.

5. DO find a niche

Do some soul searching and figure out what you’re truly passionate about when it comes to the fitness industry. Now that everyone is online, you need to find the thing that sets you apart. You need a niche.

There’s a lot of competition online right now. Some websites are even offering free content which make things even harder. So, it’s imperative to stand out. Having a niche can help you do exactly that. Figure out what makes you and your business unique and choose to be an expert in your field vs. somebody who dabbles in a little bit of everything. It can make a huge difference.

5 Ways to Grow Your Gym Business in 2021

5 Ways to Grow Your Gym Business in 2021

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It’s no secret 2020 has been one big, giant rollercoaster ride for gym owners. The pressing question on everybody’s mind is what will 2021 hold for the fitness industry? While no one knows the answer for certain, don’t be discouraged. There are still ways to keep pushing forward. Here are some tips and tools for creating revenue streams that will steady your member retention rates, increase revenue and help your fitness business grow.

Refresh online classes

At the start of the Coronavirus, the fitness industry made its collective jump into the world of online classes. By now, you’re likely a pro with a pretty solid handle on everything. But like with any trend, they’re always changing. So, pay close attention to your competitors latest class offerings, or do a little extra research on the web, and then give your own classes an occasional refresh when you feel it’s appropriate. Of course, if something is working out extremely well for you, don’t feel pressured to mix it up. Like the old adage goes, “If it ain’t broke- don’t fix it.”

Create a referral program anyway

Creating a member referral program might feel low on the do list these days but we are here to say: create it anyway. That’s because, it’s never a bad time to ask your gym members to help you spread the love to their friends and family. If anything, now is the perfect time for it. The rewards don’t have to be big, either. There are plenty of budget-friendly incentives including, free one-on-one workout sessions, free class passes or even a choice of merchandise from your shop.

Sell merchandise

Speaking of merchandise. Don’t pack up the yoga pants and reusable water bottles just yet. Whether your classes are meeting in person or online, your gym members will still need items for their workout sessions. And one item you don’t want to miss out on selling right now is face masks.

It’s true, they’re everywhere and everyone is likely counting down the minutes until we can be rid of them forever. But in the meantime, they’re here to stay. So, why not create some eye-catching and comfortable masks with your gym logo on them?

Team up with other companies 

We’re all in this together, right? Team up with your business neighbors. It’s no secret that other companies are trying to find ways to keep their goods and services out there also. So, team up with the ones you respect and admire and offer to help each other out. Let them keep some of their products in your shop in exchange for them doing the same with yours. Or, even better, if they in the health and wellness field also, team up for a joint class or workshop.

Look for trends with Management Software

If you want to see how your new tricks are performing, pay attention to your management software. It can help you track member attendance and engagement which can clue you into what’s really working for member retention.

Gym owners, we hope you enjoyed reading these tips on different revenue streams and how to make your fitness business grow. If you try them, come back and let us know how they worked out for you.

Get to Know EZFacility Partners

Let’s Get to Know EZFacility’s Partners

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A part of what makes EZFacility so great is all the like-minded companies we get to partner up with. When our clients sign up for our EZFacility management software, they also gain access to a ton of other companies. Our partners help our clients with better attracting, managing, and engaging their customers. They also help them with enhancing their overall brand.

If you aren’t familiar with our EZFacility partners, they include 97Display, Authentic8, Brivo Systems, Constellation Payments, Passport Technologies, Perkville, Plastic Printers, QuickBooks, Smartwaiver, Textmunication, Rapid Gun Systems, CoachMePlus, SportsLife X, and Trainingym.

Here is a bit about each of them.

97Display offers website solutions and digital marketing services for health and fitness businesses.

Authentic8 helps protect businesses from all web-borne threats. They also supply specialized RFID cards, keyfobs, stickers, wristbands, and barcodes.

Brivo Systems provides a 24/7 cloud-based access control system. Plus, video surveillance products for physical security.

Simplify and streamline your payment processing with none other than Constellation Payments.

Passport Technologies helps deliver customized and integrated client-access solutions.

Are you thinking of finally creating that loyalty program? Sign up with Perkville. They have a plan to grow your business through loyalty points awarded for check-ins, referrals, birthdays, and more.

Plastic Printers is your go-to for member key cards, POS hardware, ID card printers, and any other printing needs.

QuickBooks provides a streamlined accounting system with financial management and sale tracking.

Now clients can sign waivers digitally (and securely), on their own electronic devices thanks to Smartwaiver.

With Textmunication, build brand recognition and improve engagement, retention, and member loyalty with targeted SMS messages and campaigns.

Rapid Gun Systems is a certified NCR Counterpoint POS reseller and systems integrator.

CoachMePlus is a coaching management software for coaches, trainers, and athletes.

SportsLife X is a social media platform designed for athletes with schedules, scores, standings, and stats. It’s a way for clients to further engage their players.

Trainingym makes sure gyms get their hands on some specialized tools. They have 3-d workout videos, body composition analysis, and satisfaction surveys.

Identity One’s IDlink will revolutionize the way check-ins are done at your place of business by making it completely cardless.

To learn more in depth about our list of EZFacility partners, click here. The list is always expanding. That’s because it’s super easy to integrate with existing and future partners. Also- we just love doing it! So, if you are interested in being our partner and believe we could be a good match for you, please contact us to learn more.

Testimonials and EZFacility Customer Success Stories

Testimonials and Success Stories from EZFacility Customers

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Combing through a variety of management software programs in search of one that’s both good and trustworthy can sometimes feel a bit overwhelming.

We could give you a list of reasons why to choose us or tell you the many benefits of using EZFacility, but we believe our satisfied clients say it best. So, we’ve created a reviews page filled with multiple customer success stories straight from the source.

Our customers are from different industriesincluding community centers, gyms & health clubs, shooting ranges, sports facilities and universities plus more but their level of contentment is always the same.

Take a peek at what some of them have to say about us:

“Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field.” -Darcy Belyea, City of Glen Cove Parks and Recreation

“I can’t stress enough that it’s a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn’t friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well.”  – Eric Peterson, Powershop Gym, Inc.

“We have been running our shooting ranges for 10 years with this product. Customer service is excellent. There are no hidden fees with the POS system. Reporting is great, a wonderful off the shelf product that can be used by different businesses. The online eCommerce is simple and great to use.” – Michael Galella, Michigan State University – Demmer Shooting Sports Center

To keep reading more about the benefits of EZFacility and our customer success stories, click here. Or if you’re more of a visual person and would like to watch video reviews instead, you can find a list here.

5 Reasons Why People Love Soccer from EZFacility

5 Reasons Why People Love Soccer

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When COVID-19 came about earlier this year, it changed the way sports facilities do things. Many spaces limited the amount of traffic. And other facilities moved from indoor to outdoor, including soccer facilities.

The thing about soccer though is it’s a flexible sport, regardless of Coronavirus. That’s one of the reasons why people around the world love it as much as they do. Some even say it’s the best sport ever created. (Is it? Tell us in the comments.) While we don’t like to play sports favorites, we can give you a list of more reasons why soccer is popular at any time of year. But, especially now!

1. It’s good for you

Okay, so the first one is a bit obvious. But, it’s still worth mentioning. Soccer is fantastic for cardiovascular health, with all the continuous running. Plus, it builds strength and endurance, improves flexibility, and lowers body fat, to name a few.

Normally: Any kind of exercise is good for the body and mind.

In a COVID-19 world: Everyone appreciates how exercise is extra good for the body and mind right now. They are searching for a good way to keep active and soccer could be a solution.

2. It can be played anywhere

Because soccer doesn’t need much equipment, it can be played in pretty much any open space. For example, at a soccer facility or on a soccer field, yes. But it can also be played on any field, in someone’s backyard, at the beach, or even on the street.

Normally: When soccer players aren’t in an organized game at their soccer facility, they often start-up friendly matches at parks.

In a COVID-19 world: Being able to play the game anywhere is an even bigger blessing. Soon, Indoor soccer facilities in the U.S will reopen in phases. But in the meantime, it’s nice to just get out of the house and get a game going wherever. Check with your local parks to be sure they are open. While many playgrounds remain closed, plenty of open fields have the green light.

3. It can be modified to be socially distant

True, the occasional collisions happen in Soccer. But for the most part, it isn’t a full-contact sport like American Football.

Normally: Both are entertaining to participate in, and watch.

In a covid-19 world: Right now the less physical contact, the better. And actually, even before covid-19, some indoor soccer facilities put on matches with reduced team sizes. So, the game isn’t affected in that sense.

4. It’s easy to learn

Normally: Soccer is generally easier to learn (and follow) than some of the other sports.

In a COVID-world: Beginners can test it out to stay active. Then, once they’re hooked and soccer facilities reopen, they can research how to play on an organized team with a local facility.

5. It can be played by anyone

It’s no secret taller athletes tend to perform better in Basketball and Volleyball. Or that smaller athletes do better in Tennis and Gymnastics. But the cool thing about soccer is- it’s a free-for-all. It doesn’t discriminate when it comes to shape or size. And everybody is welcome to be soccer players on the soccer field.

Normally: People of varying ages and sizes do equally well in soccer. And sometimes, the underdog surprises you. But that’s part of what makes it exciting!

In a COVID-19 world: Equal opportunity is especially encouraging in any setting. But it’s especially encouraging to have an equal sport opportunity in the current Coronavirus situation.

Soccer is great- especially now. It can be played anywhere, by anyone, at any time. Do you agree? Let us know your thoughts.

EZFacility Gym Management Software

Resources for EZFacility Customers

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We know getting familiar with a new tool or product can sometimes feel a bit overwhelming. That’s why we’ve created these SaaS resources to help assist you. Customer success is very important to us.

Listed below, you will find different links to the benefits of usingEZFacility, common how to’s, onboarding, instructional online videos and more. 

Why EZFacility?

EZFacility is a Software as a Service (SaaS). With SaaS, there is nothing to install or update. All you need is an internet connection and you are able to access your information anywhere, anytime. It’s convenient, it saves time and it saves money.  

Discover some other benefits of using EZFacility like customer insight, improved customer loyalty, optimized infrastructure, maximized staff productivity, increased revenue, and reduced costs.

Press & News

Don’t just take our word for it. Find out what others have to say about EZFacility and why we’ve been named one of the most popular software management services out there.

Onboarding

Need help onboarding? Here you can learn how to get started adding venues and trainers, creating schedules and memberships, selling contracts and more.

How To’s

If you have a question, you might find what you are looking for in this section. Browse articles with answers to commonly asked questions including how to set up a brand, how to add social media links to the self service portal and how to integrate or navigate Zoom.

Online Videos

If you’re more of a visual learner, check out these online videos. And know that you aren’t alone! In fact, the majority of the population prefers visual learning to any other type. It’s easy to retain information when it’s in a video or on a diagram. After all, “seeing is believing.”

Sign-up for an upcoming webinar here, or view past webinars here. Also, follow us on Youtube.

Blog

Our blog is home to several tips and tricks related to the different industries currently utilizing EZFacility. It also contains more information about why it’s beneficial to use a facility management software system.

Covid-19

This resource section was created due to the Coronavirus. We know how many of our clients have faced business challenges this year and we believe this list can be helpful to customer success.

Partners

We only align ourselves with the best of the best. Find a list of other like minded businesses we partner with who have additional tools for you and your business.

More

If you have a question you were unable to find the answer to, try asking it on this page. Or please don’t hesitate to call us on the phone. 1.877.358.7774 – US, +44 (0) 203 3270480 – UK.

Is there something else you would like to see on this page of SaaS resources? If so, let us know. Your feedback is valuable to us.

What Customers Are Looking for in a Personal Trainer

What Customers Look for When Hiring a Personal Trainer

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If you are a new personal trainer or planning to become one, here are some things to consider when attracting clients.

These are the top items customers look for when hiring a personal trainer or fitness instructor. 

Certification

Proper certifications and qualifications are the first items people will ask trainers to provide. And that’s fair, right? After all, improper exercise can lead to unnecessary pain, excessive soreness and potential injury. Ouch. So, a certified personal trainer is a must.

College education isn’t necessary however, a certification from either the NASM, ACE or NSCA is required: National Academy of Sports Medicine (NASM), The American Council on Exercise (ACE), and the National Strength and Conditioning Association (NSCA).

Personality

Personality is everything. The problem is, there are a lot of different personality types in the world and -let’s face it-  not all of them get along. The same is true for clients and trainers in the health and fitness world. Professional chemistry and compatibility should be obvious during the very first session.

You won’t always hit it off with everyone, (and that’s okay) but there are some things you can do to set each new session up for success.

Listening Skills

While it’s important for the client to get a feel for who you are and what you’re all about, be sure to listen too. You will need to take note of their fitness goals, what they hope to accomplish during your sessions and which style of coaching works best for them. Communication is a vital key.

Practice What You Preach

When you’re in the business of teaching others how to better themselves, they will look to see how you are bettering yourself also.

Practice what you preach by working on your own fitness goals in your downtime, including properly fueling your body with clean foods and scheduling time for workouts.

Patience

What works for one client won’t necessarily work for all clients. Some clients may need more encouragement, motivation and direction than others. Be patient.

Authenticity

Relax and be yourself! At the end of the day, of course you want new business and clients.  But it should never come at the cost of sacrificing who you are or your values. So, just be you. When you are yourself and you’re comfortable with it, it shows. As a result, you will attract the right people for you.

Reputation

A solid reputation is another hot list item clients search for in a certified personal trainer. If you’re new to the industry, don’t worry. It isn’t impossible to get paying clients without one. But, you may have to work harder initially to earn their trust.

Once you’ve established a working relationship with a handful of people, word of mouth will take off and new clients will come knocking. One suggestion to consider is getting yourself on social media. Word of mouth is fast but in the age of social media, having an online presence is sometimes faster.

Cost and Availability

Cost and availability play big roles in deciding factors also. Open yourself up to more potential clientele by offering a flexible availability.

As for pricing, new personal trainers sometimes wrestle with how to set up their pricing packages. First, focus on your value and ask yourself what you offer to clients. Then, work on communicating that value to them. If it helps you to take a peek at competitors prices before you get started, do it. But at the end of the day, don’t be afraid to ask for what you feel your time and experience are worth. If clients are confident about your confidence, they will pay for your services.

For more fitness instructor or health and fitness industry related tips, check out more of our blog.

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Client Highlight: C2Tactical Utilizes EZFacility Digital API

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With everything going on in the world this year, firearm sales have been on the rise. Particularly in America, where 2020 has brought about a lot of chaos. As a result, the news has shown a steady climb in traffic at shooting range facilities.

That’s why we contacted our friends over at C2 Tactical. We wanted to ask them a few things like, how they are managing, what they think guests are most interested in learning about and which EZFacility feature has been most helpful to them during these hectic times. Here was their response. 

Vincent Vasquez, The Owner of C2 Tactical, confirmed he has seen a significant increase in the demand for shooting range and training services in his state of Arizona. He also said customers have been most intrigued by two main areas- C2T’s range service memberships and their nationally recognized training. Because of this, it has been important to him to have a company like EZFacility on his side.

Vasquez said,

At C2 Tactical we looked for a vendor that could help us grow into the future. In reaching out to the great folks at EZFacility, we were able to work up a system that allows for an almost unlimited demand.”

So, which EZFacility feature has he found to be the most beneficial? The API.

“The largest feature has been the digital API. This is a critical technology add that most other vendors do not have. EZFacility’s willingness to enhance it further has given us the ability to have even more custom created items such as a class calendar that shows open seats and can streamline customer bookings. We are excited to see the new enhancements in class ID’s so that we can create even more streamline bookings.”

If you’re unfamiliar with what an Application Programming Interface (API) is, it’s a software-to-software connection that allows two or more applications, or websites, to share data with one another.

If that sounds complicated, it is and isn’t. You’ve likely seen or even used one before without knowing it. For example, Hootsuite is an API; One that allows users to post information to several social media platforms at once.

Well, EZFacility’s API works similarly. But, instead of business owners hiring someone to write out their own code from scratch, they simply integrate ours directly into their website or application instead. It saves them time and money. Plus, it’s easy to use.

Vasquez added,

“Over the last couple of months we were able to program out classes, website services, shooting lane reservations and other services that we provide in a very organized way. As we continue to work with the EZ team, we are working to further enhance the API feed to continue automating future offerings and streamline presentations on our website.”

There are several different kinds of EZFacility API’s. But each one allows users to share real-time scheduling, billing, updates and much more.

If you still have questions about how to use one and why, start here for additional examples or reach out to us directly. We love the interaction! For more information on some of our other popular business features and benefits right now, read this.

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What Are the Benefits of Using a Management Software?

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This is for anyone debating whether or not to implement management software in their business. Are you curious what management software is, who it’s for and what the benefits are? Or if it’s even relevant now in a covid-world? Find out the basics inside this post.

What is management software?

Management software is a program designed to help businesses get better organized.

It sounds simple, right? However, as you know, most people aim to be more organized but just don’t know where to start or how to stay that way. That’s where we come in.

With EZFacility, you don’t even have to think about it. Once the system is in place, it’s easy to get on track with your business and stay there. Plus, we help you every step of the way. We take great pride in being the ultimate package when it comes to helping our clients run their businesses. We are there to onboard you, tailor fit the program to your needs, and to support you always.

Why do you need it?

Imagine being able to streamline all your administrative operations in one easy to use platform. Enrollment? Check. Scheduling? Check. Reporting? Check. Billing? Check. Staff and client management? Check, check.

The idea is that EZFacility does the heavy lifting so you can spend more time on the things that matter most like, connecting with clients or growing your business.

Who is it for?

EZfacility is designed for most clubs or any place with a membership-based model. Here are some examples of the industries we have work with:

  • Gyms, Health and Fitness Centers
  • Indoor Soccer & Sports Facilities
  • Personal Training Businesses
  • Baseball Training Facilities
  • Yoga and Pilates Studios
  • Tennis Clubs
  • Parks and Recreation 
  • Ice Rinks and Hockey Training Centers
  • YMCA’s and Community Centers
  • Sports Performance Training Centers
  • Shooting Ranges and Gun Clubs
  • University Rec & Intramurals

If you don’t see your industry listed above but still think our management software could be a good fit for you, don’t be afraid to ask. Contact us to speak with a representative and find out more information.

What are the benefits of using EZFacility?

So, what are the benefits of using EZFacility, anyway?

Well, for starters it’s cost-effective and can optimize infrastructure. It helps save time and money, it can increase staff productivity, and it can be used anywhere in the world. Not to mention, it offers important customer insight. And proper customer insight can lead to customer loyalty which in turn could lead to more revenue.

SaaS benefits

Saas benefits gets its own little section because we want you to know what saas (software as a service) means.

It means there isn’t anything for you to install, update or do, really. You can access your EZfacility software from anywhere in the world, any time you want with total confidence. As long as you have an internet connection, you are good to go. Oh, technology! And that’s especially great news right now with everyone at home during quarantine.

Read more about our benefits here.

Is management software helpful during the pandemic?

Times are weird right now (boy, are they ever!) So, we get it. If you’re new to the idea of management software, you might be wondering if now is even a good time to start. The short answer is, yes, it’s absolutely helpful.

When things moved online without warning, it was an adjustment for everyone. It’s understandable how important business tasks might have gotten lost in the shuffle.

We know you are doing your best to re-adjust and quickly. And we bet you’re doing a great job. But when you are ready, we can help you ease up much of your anxiety.

EZFacility can save time and money and allow you to spend more time connecting and tending to the growing needs of your clients. Client loyalty and being present for your members is more important now than ever before. During this social distancing, people are longing for ways to stay and feel connected to their communities. While you’re taking care of them, we can help take care of you.

Schedule a Demo

Are you interested in learning more? Schedule your free trial and online demonstration today.

EZFacility Video Library

New EZFacility Business Features and Benefits

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Things get busy, we know how it goes. That’s why we want to check in and point out some of our newer EZFacility features you might have missed.

Over the last several months, we’ve been working hard to come up with new tools we believe are helpful for your continued transition from in-person classes to virtual ones. EZFacility wants to do more to help than just say we are here for you. That’s why we’ve come up with these new features to allow you to stay connected with your clients even in the midst of social distancing.


Yes, the world is socially distancing in a physical sense. But humans are social by nature and not even a pandemic can take that way. People still very much want to be -safely- connected to others and businesses. And that includes your company. Especially if you were a part of someone’s everyday routine prior to COVID-19. And honestly, even if you weren’t. You never know, someone could be searching at this very moment for a healthy way to fill up their time and space with an instructional class or two and then stumble upon your studio. So, be ready for them.

Here is how you can help existing clients and future clients alike, with our new Zoom Integration and Video Library features.

Zoom Integration

While Zoom itself isn’t new, it’s new to our site, and that’s still pretty exciting. With this new integration, moving online and setting up classes is made easy.

Again, nobody is socially distancing, emotionally. Only physically. People want to be connected and we want to help connect them to you. Zoom makes it possible to maintain that sense of normalcy. Whether it’s to hop on a chat with a loved one, attend a conference call, have happy hour with friends or to join a cardio class- zoom is ready for all of it. And we are ready for that last part. How about you?

By adding Zoom capabilities to our EZFacility self-service portal, it gives our clients the ability to live stream their classes for any studio sessions, whether it’s group or one-on-one’s. Plus, it’s mobile-friendly which means meetings can be launched or watched on cell phones from quite literally anywhere.

Video Library

The Video Library is a great place to start building a collection of classes for clients. It’s also a way to keep everything as normal as possible. Instead of your clients walking through your physical front doors, now they can walk through your digital doors and find a comprehensive list of classes being offered.

Showcase different classes and specific instructions or even create short introductory videos about your studio and instructors. The possibilities are endless.

All you have to do is record videos on a third-party video tool such as Facebook or Youtube, upload them, set a reservation type and sit back and wait for them to be enjoyed. Or enjoy them yourself!

Don’t forget to add your social media links directly to your self-service page too so clients know where to find you on Facebook, Instagram, Youtube, Twitter and more.

This is only the beginning. We hope to enhance this Video Library feature and keep adding other useful tools for you to access in the future.

More Help

Are you looking for additional help or information during COVID-19? Take a look at this list of resources we’ve put together. Be sure to check back often as we update it.

If you’ve tried these new features, we are always interested in hearing your feedback. Or if there is something else you’d like to see, please let us know.