The Ventriloquist, The Magician And The Right Magic For Your Business. PDF Edition

The following is an EZFacility blog that was printed in the National Fitness Trade Journal Spring 2017 edition.

Manager, Director, Leader. These are some titles you've earned before becoming the business owner. As the business owner, you have effectively attained the right to control your business identity, and every business owner of course, should have control.

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5 Methods of Communication Due For A Comeback

You need to contact a client and are considering between a phone call or an email. After a pause, you choose email. Ideally immediate results follow, the clients response is swift, and you move on now that your objective is complete….or is it? We all want to keep our clients happy and we all hope we are doing everything to ensure that they’re satisfied at the end of the day. Yes, we hope. But do we really know for certain this is true?

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Keeping Your Facility Germ-Free—and Your Members Happy

In 2008, IHRSA published the Guide to Health Cleanliness, which highlighted the startling results of a survey: More than 90 percent of survey participants said they were more apt to renew their membership with a health club facility if the facility was clean. That might not be so surprising, but here’s the shocking part: Only slightly more than half said they would renew if the facility was not clean.

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Face Time

In this digital age, it’s possible to go for days without seeing another person and still be in constant contact with others. Texting, emailing, social media, video-chatting: All which create a level of communication unheard of in previous decades. But guess what? Health club members still prefer in-person interaction with staff than communication via technological device.

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Making Your Facility Intimidation-Free

Have you ever felt close to convincing an on-the-fence prospective member to join your facility, only to have them back away in the end because they’re afraid of being intimidated? In surveys, intimidation is one of the most common reasons people give for avoiding sports and fitness facilities—and we’ve all seen the Planet Fitness “No Gymtimidation” commercials.

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Keep Your Clients Motivated

Around this time of year, there’s a lot of motivation in the air. Even people who avoid making resolutions find themselves catching the New Year’s bug, and they and the resolution-makers alike launch fresh exercise schedules, re-dedicate themselves to weight-loss plans, research new fitness programs to try, and put their workout-related holiday gifts to use.

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