In July, our team gathered in Chicago to collaborate with department heads and map out new ways to elevate the EZFacility client experience. It was an energizing week full of ideas, feedback, and face time with the people who use our platform everyday sports facilities, batting cages, and multi-sport complexes across the windy city!
Our Focus
5-Star Support, Scaled
We’re growing our Account Management team to ensure support and training stay at the five-star level our users expect.
Faster Training & Smoother Onboarding
We aligned with our Marketing team to create streamlined training content—short videos, guides, and templates—to help staff get up to speed faster and make onboarding even easier.
Client Face Time
“Connecting with our clients is so important and always beneficial for both sides”, said EZFacility Director of Customer Success, Mario Maravolo, who also organized the trip and facility site visits. EZFacility President, Miranda Pruitt, added, “seeing our software in action and gathering real-time, in-person feedback is invaluable and energizing for all involved.” The insights collected sparked practical ideas that are already shaping into product, training, and support improvements.
More Visits Ahead
The trip reinforced how valuable it is to be on-site, learning directly from operators. We’re planning more client visits in the coming year to keep the conversation going and the experience improving.
And because a stop in Chicago wouldn’t be complete without a ball game, our team had a fun outing to Wrigley Field—the perfect cap to a productive trip. We look forward to making more trips to visit clients throughout 2026!
See you soon!
Not an EZFacility client yet? Not a problem!
If you’re a facility owner looking to try our software, now’s the time—with Dark Mode arriving this October and more updates on the way. Click here for a free demo.