5 Ways to Easily Improve Yoga Studio Profitability from EZFacility

5 Ways to Easily Improve Yoga Studio Profitability

« Blog | Written by Amber Wojcek | | (0) Comments

You probably started teaching yoga because of a passion for yoga. But, any small business owner knows that profitability is the key to be able to continue doing what you enjoy. In this article, we’ll help you to find ways to become a successful yoga entrepreneur so you can get back to focusing on your students and your practice.

More than Teaching Yoga

Running a yoga studio is more than scheduling classes. A yoga studio owner also acts as a hiring manager, finance department, and customer service manager. You also need to focus on student satisfaction to keep loyal students coming back while also reaching new clients.

At the end of the day, students come to classes that are conveniently located, fit within their schedule, and that have teachers they enjoy. While you may not be able to control the location – unless you own multiple yoga studios – you can cater to other needs.

Hiring Yoga Teachers

When hiring your team, choose yoga instructors from different backgrounds and practice areas. Then, vary the class schedules so that your clients can try different yoga teachers on different days. When a yoga teacher is a good fit for a student, you have a great chance of building loyalty and keeping that student coming back week after week. By hiring different types of instructors, you’re more likely to find a great fit for more students across your schedule.

Developing Yoga Instructors

As you know, in yoga there’s always room for improvement – and not just for your students. Be sure to offer your instructors the time and flexibility to attend teacher training and development classes. Not only will you help improve your instructors’ capabilities, but you will also become a more prestigious organization. With a focus on quality, you can even eventually increase class prices without facing a decrease in membership.

Diversifying Revenue Streams

Many people who love teaching yoga may cringe at the business speak around revenue streams. But, offering products and services aside from only yoga classes is a great way to help your bottom line.

Carry necessities that new students may need like yoga mats, yoga blocks, towels, and water bottles. Offer branded yoga apparel so your clients can share your business name wherever they go. You can use a service like Bonfire that prints shirts when they get ordered so that you don’t have to invest in carrying inventory. And don’t forget to publicize gift certificates to make it easy for your students to gift classes to their friends.

Consider launching an online pay-to-access library of class videos to let members practice even when they aren’t in the studio. Or, offer private workshops and one-on-one training to let students take practicing yoga to the next level.

Finally, partner with other small business owners to offer packages. Sell bundles with local nutritionists, life coaches, masseuses, and other health service providers. Creating a referral network is a great way to share like-minded customers and grow your business.

Focus on Building a Successful Yoga Business

To take the stress out of managing your yoga studio, running a successful business focused on profitability is key. That means you need to keep the back office running smoothly, including class scheduling, collecting membership dues, and managing payroll and staff.

With our yoga studio software, managing the business side of your studio is a breeze. You’ll even get a branded mobile app to let students book classes, text the studio, and update payment information. You’ll finally get to step back from manually managing admin tasks and get back to doing what you love.

Navigate Personal Training During a Pandemic with our Guide from EZFacility

Navigate Personal Training During a Pandemic with our Guide

« Blog | Written by Amber Wojcek | | (0) Comments

The COVID-19 pandemic has impacted everyone in different ways. Fitness professionals are one group that have been hit the hardest by gym closures and stay at home orders. The fitness industry has had to adapt to day-by-day changes to operating protocols. Some governors have ordered all gyms to close while others only limit hours. And regardless of what the local government allows, you need to keep your clients’ safety and comfort as your top priority.

With ever-changing health news, personal trainers need to make a plan to keep their business growing through the pandemic. Read our guide for personal training during a pandemic.

Provide Distance Training

The key to training from afar is by curating an exercise experience that gives real value to your clients. Anyone can find workout guides through websites, but people come to you for personalized help with their goals.

  • Cardio: Monitor cardio performance with a mix of services like Strava and FitBit. Offer new ideas to help mix up cardio by doing research on nearby biking and hiking trails.
  • Weight Training: Collaborate with your client to find out what is possible at their home. If they don’t have weights, are there items around the house they can use for at-home strength building? Deliver some resistance bands to help build strength without taking up a lot of space.
  • Flexibility: Create a YouTube playlist for each week with new routines or create your own videos to use across all of your clients.
  • Performance Monitoring: Use a personal training software to schedule one-on-one appointments with your clients to act as a resource for them. Ask not just about physical performance but also find out how they’re feeling. By offering additional support, you can help them stay motivated and focused on their goals.

Offer Training at a Gym

For those who are in areas with open gyms and fitness centers, making your clients feel safe and comfortable is key. Talk to your gyms owners to ask about their safety protocols for the gym and locker rooms before you bring your clients. Ideally, they will limit the number of people allowed at any one time and increase their cleaning routines.

While working with your clients, do your part to make sure that you and they are wearing a mask and social distancing at all times. Thoroughly clean machines and weights at every step.

With the increase in remote work, your clients may have more flexibility around their schedule. Find out if they can change their training sessions to coincide with the gym open hours that are the slowest.

Even if your fitness club or local gyms reopened, you should keep an eye on public health updates to monitor COVID cases in your area. You may want to switch to outdoor exercises, distance training, or at-home bodyweight exercises if you or your clients feel unsafe.

Host Group Fitness

Outdoor group fitness classes are a great way to build community in a safer space. Find a park with plenty of open space and ask your clients to bring an exercise mat. Space everyone out at least 6 feet apart before allowing attendees to take off their masks.

Lead the group in cardio, flexibility, and body weight exercises. You’ll see an increase in motivation and camaraderie when your clients have others to keep up with and compare themselves against.

You can even consider creating a private Facebook group for your clients to connect with one another. They’ll encourage one another to attend and help you get everyone excited for the next training session.

Stay Connected

2020 offered new challenges to fitness professionals across the industry. Even if you have a gym open near you, your clientele may not be ready to go. But it’s still possible to connect with your clients and efficiently manage your business even while we have to keep our distance.

Keep your business running smoothly with a personal training app that allows you to manage contacts, text your customers, and assess clients. Request a demo to see what EZFacility can do for your business.

5 Ways to Market Your Tennis Club in 2021 with EZFacility

5 Ways to Market Your Tennis Club in 2021

« Blog | Written by Kathryn Dressler | | (0) Comments

While the coronavirus pandemic has been devastating to the fitness industry in many ways, one positive outcome is that now, arguably more than ever, people are focused on their health. More and more people are looking for ways to exercise in open-air or outdoor environments, which has made the tennis industry especially attractive. We also know that many people use the New Year as a motivator to kickstart their health and fitness journey, and memberships tend to boom during the early months of the year.

For these reasons (and more!), now is the perfect time for tennis organizations to revisit their marketing strategies and assess what has worked well, what hasn’t, and what can be done to address these three key areas: member growth/attraction, member retention, and profitability.

In this blog we’ll cover five marketing tips to help you grow your tennis club in 2021.

1. Lay the foundation

In order to successfully grow your tennis club, you need to develop a marketing plan with several different marketing strategies included. The first step is to lay the foundation by defining your audience, target market(s) and competitors. Understanding this information is crucial as it will guide your marketing strategies and help you decide what type of language to use, which tools to use in your marketing mix, and the best ways to communicate your message to both current members and potential members.

2. Establish your brand identity

A brand identity is the embodiment of everything your business is and does, and having a strong brand identity is a must if you want your club to stand out from other tennis businesses. Building a brand, much like building your business, is a process. It won’t happen overnight, but with ongoing effort and the right marketing strategies in place, you’ll be able to establish your identity and build long-term relationships with tennis members.

3. Build a dynamic website

Never underestimate the power of a website—it’s the home base that connects everything. Your website is where you can display your mission, showcase pictures of your tennis courts, provide information about your club and its services, link your social media accounts, and demonstrate expertise in your industry.

We live in a digital world, and you should assume the vast majority of potential members will visit your website before they decide whether or not to visit your club. It’s worthwhile to invest the time it takes to ensure your site is well-designed, easy to navigate, and mobile-friendly.

4. Create content that’s compelling

When marketing a tennis club, you need to content that’s engaging and tailored to your audience and what they care about—things like educational articles, blogs, newsletters, infographics, webinars or videos. By becoming a credible resource on topics that matter to potential members, you’re more likely to be discovered by the right audience and to grow an engaged subscriber base.

Utilizing social media channels is the fastest, cheapest and easiest way to reach your audience, drive traffic to your website, and to establish your brand identity. Social media also allows businesses to control the narrative by deciding what content to share and when. While there’s no magic formula to dictate how often your business should post on social media, consistency is key, so you want to make sure to keep the dialogue going and avoid any prolonged periods of silence.

5. Offer an incentive for referrals

Your tennis members can be your best brand advocates. In fact, 83% of Americans say word of mouth recommendations from friends or family members make them more likely to purchase that product or service, and 41% trust a recommendation from someone they know more than a social media recommendation.

Providing an incentive for referring friends will not only benefit your business by attracting new potential members and revenue streams, it will create a more fun and meaningful experience for your current tennis members, too. It’s a win-win. You can structure a refer-a-friend campaign a number of different ways, like offering a discount on membership, a cash bonus for a certain number of referrals, or giving away free swag are just a few ideas.

Conclusion

With the New Year just around the corner, now is the perfect time to get your marketing strategies in place to help grow your tennis club in 2021. To learn how our comprehensive software solution can assist with your marketing efforts and ensure your tennis courts are used to their full potential, click here.

6 Tips to Running a Successful Yoga Studio from EZFacility

6 Tips to Running a Successful Yoga Studio

« Blog | Written by Kathryn Dressler | | (0) Comments

The COVID-19 pandemic has put enormous pressure on everyone’s physical health and well-being, with many people being isolated and confined to their homes for months. Yoga has long been known for its ability to alleviate stress and anxiety (among other proven health benefits), so it should come as no surprise that an increasing number of people have turned to yoga during a year plagued with challenges, doubt and uncertainty.

But despite more people wanting to practice yoga, many yoga studio owners have been struggling after months-long mandatory closures turned the fitness industry upside down. So, what can yoga studio owners do to stay afloat and attract new members during these times riddled with ongoing uncertainty? 

Now more than ever, running a successful yoga business hinges upon the ability to establish a strong brand identity in order to retain and engage current students, as well as attract new students to your yoga business. The shift to online workouts has created a lot of new competition in the fitness realm, but your brand identity is what will make people want to choose you and keep coming back.

In this blog we’ll cover six key areas yoga studio owners need to focus on in order to run a successful yoga business:

1. What is my mission?

The mission of your yoga business will drive everything you do—in fact, it’s why you do what you do. Spend ample time developing your mission statement as you want to make sure it reflects your goals as a yoga business owner and resonates with your target audience.

2. What is the personality of my yoga business?

The personality of your yoga business will shape how you communicate across all boards—from how you talk to your yoga instructors and students to the tone and language that’s used on your social media pages and in your marketing materials.

3. Who is my target audience?

Defining your target audience and understanding how to communicate with them effectively is critical to running a successful yoga studio. Your yoga business can’t cater to everyone, and that’s okay—no business can! In fact, you may even want to consider a niche market, like yoga for beginners, families, athletes, or seniors. Once you figure out who you want to attract, you’ll have a better understanding of how to reach them.  

For example, if you decide to focus on seniors as your niche market, you’ll want to make sure your yoga classes are offered at times that are appealing and convenient to them. Additionally, make sure the language you use to describe your yoga classes are attractive to that audience.

4. Who are my competitors?

It’s pretty safe to assume you won’t be the only place offering yoga classes in your area, so you’ll want to figure out who your main competitors are. Do some research to see what competitors are offering, and then try to figure out how to differentiate your yoga business.

Is there something your competitors aren’t offering that you can? Is there something you think you can do better? Once you figure out what it is, that will become your value proposition.

5. How can I stand out?

It’s difficult for any yoga business to stand out in a saturated market, which is why it’s so important to figure out who your target audience is, as well as your value proposition and competitive advantage.

What can you do that your competitors aren’t? Here are a few ideas you may want to consider to help your yoga business stand out:

  • Offer a free trial: One of the best ways to get new members in your door is to offer a free, no commitment trial. If your competitors offer one free class, consider offering a free week of unlimited classes (or some other variation that’s feasible for your yoga business).
  • Provide referral incentives: Your current clientele can be your best brand advocates. If they enjoy your yoga classes, chances are they’ll tell their friends…but why not give them an extra nudge by offering an incentive to do so? Many of your competitors may also have a referral structure in place, so think about what you can offer that’s different and may be considered more valuable.
  • Host competitions and challenges: Motivation and positive reinforcement can go a long way when it comes to fitness. Who doesn’t love a little friendly competition? The way you structure these should be driven by your audience. Switch things up every so often by offering special events helps create a valuable experience.
  • Keep offering virtual classes: Sometimes people just want to work out from the comfort of their own homes, especially given lingering concerns around the coronavirus. This year challenged many yoga studio owners to adapt to the times by offering virtual classes when studios were closed, and now many people have grown accustomed to the convenience. Even if you’re located somewhere where all the restrictions have been lifted and business is back to usual, consider offering virtual classes year-round.  

6. How can I maximize operational efficiency?

Most yoga studio owners wear multiple hats, and it can be easy to get overwhelmed. Let us help you achieve peace of mind with our powerful yoga studio management system. Create custom yoga studio membership plans and packages, manage contracts and renewals, automate reminders and collect payments all from one platform.

We also recently rolled out our Zoom Integration and Video Library to help you stay competitive during the changing times.

To learn more, click here to schedule a free, no commitment demo. 

Do's and Dont's When Expecting "New Year's Resolution" Gym Members

Do’s and Don’ts When Expecting “New Year’s Resolution” Gym Members

« Blog | Written by Emily Duty | | (0) Comments

Many people will be heading into the new year with the same new years resolutions as last year: Be happier, make more money, live a healthier lifestyle and join the gym. Coronavirus or not, those things haven’t changed. And a new years resolution gym membership is great news for you as a gym owner!

Even though your gym classes might be meeting up differently these days, with the right strategies, you can be sure to keep any new members motivated and showing up day after day. Here are some do’s and don’ts for your new year gym memberships.

1. DO have your Management Software ready

With a good management software on your side, you’ve already won half the battle. While your software streamlines the administrative side of things, you can focus more attention toward retention efforts such as building and establishing new member relationships.

The best time to set up your software is well before the rush of the new year, so you know how to operate it. But, we are happy to guide you through the process at any time, and answer your questions.

2. DON’T forget to track attendance

One of the things you can use management software for is to track new gym members attendance. Tracking any member’s attendance is always important to your clients success and your fitness business. However, tracking new member’s attendance is especially important because it helps you to understand how to better motivate them. Maybe you need to move around class days and times, or switch up your offerings. Member attendance can help clue you into all of those things. 

3. DO send out nurture emails 

When you are alerted to a string of member absences, go ahead and send those gym members a personalized email to let them know they are missed and you care. If they feel like nobody notices, it’s easier to let themselves off the hook. But having somebody in their corner can encourage them to keep pushing toward their goals. And in this case, not just anybody- the gym owner! It could be greatly impactful.

 4. DON’T be afraid of the digital landscape

Now that all fitness classes have completely moved online, there is a good chance it could stay that way for awhile. So, don’t shy away from it. The gyms who learn to fully adapt and embrace the change will be the ones who thrive most in the long haul. Plus, it’s not so bad. Having digital fitness classes allows for more flexibility and connectivity.

5. DO find a niche

Do some soul searching and figure out what you’re truly passionate about when it comes to the fitness industry. Now that everyone is online, you need to find the thing that sets you apart. You need a niche.

There’s a lot of competition online right now. Some websites are even offering free content which make things even harder. So, it’s imperative to stand out. Having a niche can help you do exactly that. Figure out what makes you and your business unique and choose to be an expert in your field vs. somebody who dabbles in a little bit of everything. It can make a huge difference.

Thinking of Opening a New Gym? Read This First

Thinking of Opening a New Gym? Read This First

« Blog | Written by Kathryn Dressler | | (0) Comments

If you’re getting ready to open a new facility, you’re probably already thinking about what you can do to encourage potential members to visit your gym, as well as how you can convert those leads into new gym members in order to create a sustainable revenue stream.

The fitness industry is highly competitive, and it’s easy to get lost in the noise. So, what can you do to stand out? Answer: multichannel marketing campaigns.

Below we’ve outlined several gym marketing ideas that can be implemented across paid, earned and owned channels to create an effective multichannel marketing mix.

1. Content Marketing

Content marketing is a form of digital marketing that aims to provide value to the customer in a non-promotional way. In the highly competitive fitness industry, content marketing is essential to boosting brand awareness, establishing authority, and nurturing relationships between business owners and potential members/current gym members by building trust and providing inspiration.

Because the goal of content marketing is to provide value outside of your product or service, the fitness industry and content marketing are a perfect match. Fitness is about providing valuable information to help people better themselves, and the best way to communicate that information is through a content marketing strategy.

Here are two ideas to get you started:

  • Utilize social media: Social media can help your fitness club build brand awareness, expand your digital reach and build customer loyalty. When you use social media for its intended purpose—to socialize—it helps motivate your gym members to keep coming back and inspires potential members to consider joining.
  • Create a weekly blog: Blogging is still one of the best ways to connect with your target audience, and writing about a niche area of fitness can help build your authority as a fitness industry expert. Blogging also helps build your website’s authority and rank higher on search engines.

2. Direct Mail

We live in the Digital Age, and many business owners may think direct mail is dead. But don’t discount the value of integrated marketing campaigns that include direct mail just yet.

In fact, CMO Council’s Critical Channels of Choice finds that consumers have positive feelings toward direct mail, and one out of three respondents say they expect direct mail to be a part of their ideal communications mix.

Direct mail is tangible, and because of that it can actually feel more interactive than digital marketing or email marketing strategies. When utilized effectively, it can also elicit an emotional response from the viewer, making it more memorable than just another email in your inbox.

If you’re still not convinced, consider these stats from PFL’s 2019 Multichannel Marketing Research Report: Direct Mail in the Digital Age:

  • 83% of marketers report good or very good ROI when direct mail is fully integrated into their multichannel campaign mix
  • 89% of marketers report direct mail delivers moderate to major improvement in overall campaign performance when it’s highly personalized and tightly integrated into the channel mix
  • Direct mail has a median ROI of 29%, putting it third behind email marketing (124%) and social media (30%)

3. Remarketing & Retargeting

Remarketing and retargeting amplify your marketing campaigns by reaching customers that are more likely to convert into sales (in this case, new gym members) or to complete a desired action (for example, subscribe to your newsletter). Both have the same goal—to get previous visitors on the path to conversion—but the way they accomplish this task is slightly different.

  • Remarketing allows business owners to reconnect with people who previously interacted with their website through email marketing.
  • Retargeting reaches that same target audience via paid advertising.

Using remarketing, you can reach out to people who didn’t complete the desired action with email reminders. Using retargeting, you can place strategically positioned ads while potential members browse the internet, with the hope they’ll click and come back to you. Both tactics are a great way to reach your target audience—people who have shown interest, but not yet converted.

4. Focus on SEO

Google is the most widely used search engine, and holds just over 92% of the global market share. That said, you want to make sure your business shows up in searches. In order for this to happen, your website’s data must be accurate and filled with keywords your potential members would use to find a business like yours.

Potential members will likely search keywords and phrases like “gyms near me” or “fitness centers in [insert city]”, so you’ll want to develop a list of similar keywords and incorporate those words throughout your site, but only where they’re relevant and make sense. It’s also important to use keyword identifiers in the page titles of your site so Google understands who you are and the nature of your business.

Another way to boost your SEO efforts is to make sure you have a completed business profile on Google My Business (GMB). GMB is a free tool that business owners can use to manage their company listing and online presence across the Google suite of websites. A completed page is essential for local SEO because it enables your business listing to appear in local searches, allows people to find your contact and location information easily, provides potential visitors with a picture of your facility, and lets users review your business.

Conclusion

Marketing is an essential function needed to promote your gym and to differentiate yourself from competitors in order to attract potential members—and, when utilized effectively, marketing campaigns can also be a great way to keep current gym members engaged and to reduce churn.

There’s no shortage of options when it comes to gym marketing ideas, but it’s important to remember that implementing a multichannel approach will increase the likelihood of reaching your target audience and the overall success of your marketing campaigns.

For more actionable insights and business tips, click here to subscribe to our blog.

5 Ways to Grow Your Gym Business in 2021

5 Ways to Grow Your Gym Business in 2021

« Blog | Written by Emily Duty | | (0) Comments

It’s no secret 2020 has been one big, giant rollercoaster ride for gym owners. The pressing question on everybody’s mind is what will 2021 hold for the fitness industry? While no one knows the answer for certain, don’t be discouraged. There are still ways to keep pushing forward. Here are some tips and tools for creating revenue streams that will steady your member retention rates, increase revenue and help your fitness business grow.

Refresh online classes

At the start of the Coronavirus, the fitness industry made its collective jump into the world of online classes. By now, you’re likely a pro with a pretty solid handle on everything. But like with any trend, they’re always changing. So, pay close attention to your competitors latest class offerings, or do a little extra research on the web, and then give your own classes an occasional refresh when you feel it’s appropriate. Of course, if something is working out extremely well for you, don’t feel pressured to mix it up. Like the old adage goes, “If it ain’t broke- don’t fix it.”

Create a referral program anyway

Creating a member referral program might feel low on the do list these days but we are here to say: create it anyway. That’s because, it’s never a bad time to ask your gym members to help you spread the love to their friends and family. If anything, now is the perfect time for it. The rewards don’t have to be big, either. There are plenty of budget-friendly incentives including, free one-on-one workout sessions, free class passes or even a choice of merchandise from your shop.

Sell merchandise

Speaking of merchandise. Don’t pack up the yoga pants and reusable water bottles just yet. Whether your classes are meeting in person or online, your gym members will still need items for their workout sessions. And one item you don’t want to miss out on selling right now is face masks.

It’s true, they’re everywhere and everyone is likely counting down the minutes until we can be rid of them forever. But in the meantime, they’re here to stay. So, why not create some eye-catching and comfortable masks with your gym logo on them?

Team up with other companies 

We’re all in this together, right? Team up with your business neighbors. It’s no secret that other companies are trying to find ways to keep their goods and services out there also. So, team up with the ones you respect and admire and offer to help each other out. Let them keep some of their products in your shop in exchange for them doing the same with yours. Or, even better, if they in the health and wellness field also, team up for a joint class or workshop.

Look for trends with Management Software

If you want to see how your new tricks are performing, pay attention to your management software. It can help you track member attendance and engagement which can clue you into what’s really working for member retention.

Gym owners, we hope you enjoyed reading these tips on different revenue streams and how to make your fitness business grow. If you try them, come back and let us know how they worked out for you.

Using a Gym Questionnaire for Market Research and Data-Driven Decisions

Using a Gym Questionnaire for Market Research and Data-Driven Decisions

« Blog | Written by Kathryn Dressler | | (0) Comments

Some business owners make the mistake of dismissing the value of market research—but the truth is, no matter what industry you’re in, there’s a real need for collecting information for market research purposes. This is especially true within the fitness industry, where gyms and health clubs rely upon a steady stream of memberships to stay in business—and, therefore, ensuring customer satisfaction is a must.

Whether you’re opening a new fitness center location, launching a new fitness class or personal trainer service, or just looking for ways to improve overall user experience, surveys and questionnaires are valuable tools that provide critical insight used to make informed, data-driven decisions.

Here are a few ways market research surveys can benefit your business:

  • Member Knowledge: Learning about your gym members will help you understand more about them, as well as what you can do to improve user experience and customer satisfaction.
  • Competitive Advantage: Survey questions can help you uncover if your new gym members previously belonged to another fitness center, as well as their reasons for leaving. Collecting information of this nature will help you identify what your facility can focus on to gain competitive advantage.
  • Business Growth: Member surveys will help you identify what it is your members really want, and therefore also help you to recognize new opportunities to expand your offerings or services to meet their demands.

Now that we’ve discussed a few ways market research provides valuable information, let’s talk about some common types of surveys and questionnaires you can implement to get the information you need to make more informed business decisions.

1. New Member Survey

A new member survey is filled out when someone first joins your gym. Use this opportunity to ask new gym members why they joined in the first place—was it based on a referral, proximity, cost, or something else?

This type of survey provides you with rich demographic data and helps you understand the types of people that use your facility. Not only will this help you understand how to tailor your offerings to improve customer experience, collecting information like this also helps build targeted email lists for marketing campaigns.

2. General Feedback/Customer Satisfaction Survey

A general feedback/customer satisfaction survey is a way for you to check in with your members from time to time to show you still value their input. While many businesses invest a lot of time and resources in attracting new business, don’t forget about your loyal customer base. Ask gym members for feedback on what you’re doing well, in addition to areas for improvement.

3. Fitness Class/Personal Trainer Evaluation

Personal trainer services and group fitness classes are a big draw for many gyms, health clubs and fitness centers. Because instructors and trainers can have such a huge impact on members, it’s important to survey participants for feedback about how your staff is performing.

4. Membership Cancellation Survey

Unfortunately, all fitness facilities will encounter membership cancellations at some point. It’s just the nature of the business. But rather than focusing on the negative, think of this as an opportunity to find out why and utilize the information to your future advantage. Figuring out why members are leaving gives you the chance to implement changes to reduce future churn.

Before you start writing out your survey questions it’s important to decide on the goal in mind and what type of data you want to collect as this will determine how you phrase your questions. Keep in mind that closed questions will provide a lot of quantitative data, while open questions will elicit qualitative responses.

The good news is, it’s easy to conduct market research online by sending surveys and questionnaires to members via email—and utilizing an all-in-one software solution makes it even easier. To learn how we can help you manage all aspects of your fitness business from one intuitive gym management system, click here.

Get to Know EZFacility Partners

Let’s Get to Know EZFacility’s Partners

« Blog | Written by Emily Duty | | (0) Comments

A part of what makes EZFacility so great is all the like-minded companies we get to partner up with. When our clients sign up for our EZFacility management software, they also gain access to a ton of other companies. Our partners help our clients with better attracting, managing, and engaging their customers. They also help them with enhancing their overall brand.

If you aren’t familiar with our EZFacility partners, they include 97Display, Authentic8, Brivo Systems, Constellation Payments, Passport Technologies, Perkville, Plastic Printers, QuickBooks, Smartwaiver, Textmunication, Rapid Gun Systems, CoachMePlus, SportsLife X, and Trainingym.

Here is a bit about each of them.

97Display offers website solutions and digital marketing services for health and fitness businesses.

Authentic8 helps protect businesses from all web-borne threats. They also supply specialized RFID cards, keyfobs, stickers, wristbands, and barcodes.

Brivo Systems provides a 24/7 cloud-based access control system. Plus, video surveillance products for physical security.

Simplify and streamline your payment processing with none other than Constellation Payments.

Passport Technologies helps deliver customized and integrated client-access solutions.

Are you thinking of finally creating that loyalty program? Sign up with Perkville. They have a plan to grow your business through loyalty points awarded for check-ins, referrals, birthdays, and more.

Plastic Printers is your go-to for member key cards, POS hardware, ID card printers, and any other printing needs.

QuickBooks provides a streamlined accounting system with financial management and sale tracking.

Now clients can sign waivers digitally (and securely), on their own electronic devices thanks to Smartwaiver.

With Textmunication, build brand recognition and improve engagement, retention, and member loyalty with targeted SMS messages and campaigns.

Rapid Gun Systems is a certified NCR Counterpoint POS reseller and systems integrator.

CoachMePlus is a coaching management software for coaches, trainers, and athletes.

SportsLife X is a social media platform designed for athletes with schedules, scores, standings, and stats. It’s a way for clients to further engage their players.

Trainingym makes sure gyms get their hands on some specialized tools. They have 3-d workout videos, body composition analysis, and satisfaction surveys.

Identity One’s IDlink will revolutionize the way check-ins are done at your place of business by making it completely cardless.

To learn more in depth about our list of EZFacility partners, click here. The list is always expanding. That’s because it’s super easy to integrate with existing and future partners. Also- we just love doing it! So, if you are interested in being our partner and believe we could be a good match for you, please contact us to learn more.

Testimonials and EZFacility Customer Success Stories

Testimonials and Success Stories from EZFacility Customers

« Blog | Written by Emily Duty | | (0) Comments

Combing through a variety of management software programs in search of one that’s both good and trustworthy can sometimes feel a bit overwhelming.

We could give you a list of reasons why to choose us or tell you the many benefits of using EZFacility, but we believe our satisfied clients say it best. So, we’ve created a reviews page filled with multiple customer success stories straight from the source.

Our customers are from different industriesincluding community centers, gyms & health clubs, shooting ranges, sports facilities and universities plus more but their level of contentment is always the same.

Take a peek at what some of them have to say about us:

“Before we had EZFacility, an enormous amount of time, effort and energy was expended in scheduling and not always with success. Every change in date or time, every rainout became a major headache, not to mention the confusion that erupted when four teams showed up to use the same field or when bases were incorrect. When we finally began to use EZFacility, life changed. The training was excellent and using the system is a breeze! Scheduling an entire league is quickly done and it is not possible to double book any field.” -Darcy Belyea, City of Glen Cove Parks and Recreation

“I can’t stress enough that it’s a great experience. Always! If and I do mean IF we have a problem (usually it is us not knowing how to do something properly) we call and immediately get an answer! Not only an answer but a fast and friendly answer! We have never had a bad experience calling in or a customer service person that was not willing to help or wasn’t friendly! As far as the product goes it does everything we need it to and does it very efficiently and very well.”  – Eric Peterson, Powershop Gym, Inc.

“We have been running our shooting ranges for 10 years with this product. Customer service is excellent. There are no hidden fees with the POS system. Reporting is great, a wonderful off the shelf product that can be used by different businesses. The online eCommerce is simple and great to use.” – Michael Galella, Michigan State University – Demmer Shooting Sports Center

To keep reading more about the benefits of EZFacility and our customer success stories, click here. Or if you’re more of a visual person and would like to watch video reviews instead, you can find a list here.