5 Ways to Market Your Tennis Club in 2021 with EZFacility

5 Ways to Market Your Tennis Club in 2021

« Blog | Written by Kathryn Dressler | | (0) Comments

While the coronavirus pandemic has been devastating to the fitness industry in many ways, one positive outcome is that now, arguably more than ever, people are focused on their health. More and more people are looking for ways to exercise in open-air or outdoor environments, which has made the tennis industry especially attractive. We also know that many people use the New Year as a motivator to kickstart their health and fitness journey, and memberships tend to boom during the early months of the year.

For these reasons (and more!), now is the perfect time for tennis organizations to revisit their marketing strategies and assess what has worked well, what hasn’t, and what can be done to address these three key areas: member growth/attraction, member retention, and profitability.

In this blog we’ll cover five marketing tips to help you grow your tennis club in 2021.

1. Lay the foundation

In order to successfully grow your tennis club, you need to develop a marketing plan with several different marketing strategies included. The first step is to lay the foundation by defining your audience, target market(s) and competitors. Understanding this information is crucial as it will guide your marketing strategies and help you decide what type of language to use, which tools to use in your marketing mix, and the best ways to communicate your message to both current members and potential members.

2. Establish your brand identity

A brand identity is the embodiment of everything your business is and does, and having a strong brand identity is a must if you want your club to stand out from other tennis businesses. Building a brand, much like building your business, is a process. It won’t happen overnight, but with ongoing effort and the right marketing strategies in place, you’ll be able to establish your identity and build long-term relationships with tennis members.

3. Build a dynamic website

Never underestimate the power of a website—it’s the home base that connects everything. Your website is where you can display your mission, showcase pictures of your tennis courts, provide information about your club and its services, link your social media accounts, and demonstrate expertise in your industry.

We live in a digital world, and you should assume the vast majority of potential members will visit your website before they decide whether or not to visit your club. It’s worthwhile to invest the time it takes to ensure your site is well-designed, easy to navigate, and mobile-friendly.

4. Create content that’s compelling

When marketing a tennis club, you need to content that’s engaging and tailored to your audience and what they care about—things like educational articles, blogs, newsletters, infographics, webinars or videos. By becoming a credible resource on topics that matter to potential members, you’re more likely to be discovered by the right audience and to grow an engaged subscriber base.

Utilizing social media channels is the fastest, cheapest and easiest way to reach your audience, drive traffic to your website, and to establish your brand identity. Social media also allows businesses to control the narrative by deciding what content to share and when. While there’s no magic formula to dictate how often your business should post on social media, consistency is key, so you want to make sure to keep the dialogue going and avoid any prolonged periods of silence.

5. Offer an incentive for referrals

Your tennis members can be your best brand advocates. In fact, 83% of Americans say word of mouth recommendations from friends or family members make them more likely to purchase that product or service, and 41% trust a recommendation from someone they know more than a social media recommendation.

Providing an incentive for referring friends will not only benefit your business by attracting new potential members and revenue streams, it will create a more fun and meaningful experience for your current tennis members, too. It’s a win-win. You can structure a refer-a-friend campaign a number of different ways, like offering a discount on membership, a cash bonus for a certain number of referrals, or giving away free swag are just a few ideas.

Conclusion

With the New Year just around the corner, now is the perfect time to get your marketing strategies in place to help grow your tennis club in 2021. To learn how our comprehensive software solution can assist with your marketing efforts and ensure your tennis courts are used to their full potential, click here.

6 Tips to Running a Successful Yoga Studio from EZFacility

6 Tips to Running a Successful Yoga Studio

« Blog | Written by Kathryn Dressler | | (0) Comments

The COVID-19 pandemic has put enormous pressure on everyone’s physical health and well-being, with many people being isolated and confined to their homes for months. Yoga has long been known for its ability to alleviate stress and anxiety (among other proven health benefits), so it should come as no surprise that an increasing number of people have turned to yoga during a year plagued with challenges, doubt and uncertainty.

But despite more people wanting to practice yoga, many yoga studio owners have been struggling after months-long mandatory closures turned the fitness industry upside down. So, what can yoga studio owners do to stay afloat and attract new members during these times riddled with ongoing uncertainty? 

Now more than ever, running a successful yoga business hinges upon the ability to establish a strong brand identity in order to retain and engage current students, as well as attract new students to your yoga business. The shift to online workouts has created a lot of new competition in the fitness realm, but your brand identity is what will make people want to choose you and keep coming back.

In this blog we’ll cover six key areas yoga studio owners need to focus on in order to run a successful yoga business:

1. What is my mission?

The mission of your yoga business will drive everything you do—in fact, it’s why you do what you do. Spend ample time developing your mission statement as you want to make sure it reflects your goals as a yoga business owner and resonates with your target audience.

2. What is the personality of my yoga business?

The personality of your yoga business will shape how you communicate across all boards—from how you talk to your yoga instructors and students to the tone and language that’s used on your social media pages and in your marketing materials.

3. Who is my target audience?

Defining your target audience and understanding how to communicate with them effectively is critical to running a successful yoga studio. Your yoga business can’t cater to everyone, and that’s okay—no business can! In fact, you may even want to consider a niche market, like yoga for beginners, families, athletes, or seniors. Once you figure out who you want to attract, you’ll have a better understanding of how to reach them.  

For example, if you decide to focus on seniors as your niche market, you’ll want to make sure your yoga classes are offered at times that are appealing and convenient to them. Additionally, make sure the language you use to describe your yoga classes are attractive to that audience.

4. Who are my competitors?

It’s pretty safe to assume you won’t be the only place offering yoga classes in your area, so you’ll want to figure out who your main competitors are. Do some research to see what competitors are offering, and then try to figure out how to differentiate your yoga business.

Is there something your competitors aren’t offering that you can? Is there something you think you can do better? Once you figure out what it is, that will become your value proposition.

5. How can I stand out?

It’s difficult for any yoga business to stand out in a saturated market, which is why it’s so important to figure out who your target audience is, as well as your value proposition and competitive advantage.

What can you do that your competitors aren’t? Here are a few ideas you may want to consider to help your yoga business stand out:

  • Offer a free trial: One of the best ways to get new members in your door is to offer a free, no commitment trial. If your competitors offer one free class, consider offering a free week of unlimited classes (or some other variation that’s feasible for your yoga business).
  • Provide referral incentives: Your current clientele can be your best brand advocates. If they enjoy your yoga classes, chances are they’ll tell their friends…but why not give them an extra nudge by offering an incentive to do so? Many of your competitors may also have a referral structure in place, so think about what you can offer that’s different and may be considered more valuable.
  • Host competitions and challenges: Motivation and positive reinforcement can go a long way when it comes to fitness. Who doesn’t love a little friendly competition? The way you structure these should be driven by your audience. Switch things up every so often by offering special events helps create a valuable experience.
  • Keep offering virtual classes: Sometimes people just want to work out from the comfort of their own homes, especially given lingering concerns around the coronavirus. This year challenged many yoga studio owners to adapt to the times by offering virtual classes when studios were closed, and now many people have grown accustomed to the convenience. Even if you’re located somewhere where all the restrictions have been lifted and business is back to usual, consider offering virtual classes year-round.  

6. How can I maximize operational efficiency?

Most yoga studio owners wear multiple hats, and it can be easy to get overwhelmed. Let us help you achieve peace of mind with our powerful yoga studio management system. Create custom yoga studio membership plans and packages, manage contracts and renewals, automate reminders and collect payments all from one platform.

We also recently rolled out our Zoom Integration and Video Library to help you stay competitive during the changing times.

To learn more, click here to schedule a free, no commitment demo. 

Thinking of Opening a New Gym? Read This First

Thinking of Opening a New Gym? Read This First

« Blog | Written by Kathryn Dressler | | (0) Comments

If you’re getting ready to open a new facility, you’re probably already thinking about what you can do to encourage potential members to visit your gym, as well as how you can convert those leads into new gym members in order to create a sustainable revenue stream.

The fitness industry is highly competitive, and it’s easy to get lost in the noise. So, what can you do to stand out? Answer: multichannel marketing campaigns.

Below we’ve outlined several gym marketing ideas that can be implemented across paid, earned and owned channels to create an effective multichannel marketing mix.

1. Content Marketing

Content marketing is a form of digital marketing that aims to provide value to the customer in a non-promotional way. In the highly competitive fitness industry, content marketing is essential to boosting brand awareness, establishing authority, and nurturing relationships between business owners and potential members/current gym members by building trust and providing inspiration.

Because the goal of content marketing is to provide value outside of your product or service, the fitness industry and content marketing are a perfect match. Fitness is about providing valuable information to help people better themselves, and the best way to communicate that information is through a content marketing strategy.

Here are two ideas to get you started:

  • Utilize social media: Social media can help your fitness club build brand awareness, expand your digital reach and build customer loyalty. When you use social media for its intended purpose—to socialize—it helps motivate your gym members to keep coming back and inspires potential members to consider joining.
  • Create a weekly blog: Blogging is still one of the best ways to connect with your target audience, and writing about a niche area of fitness can help build your authority as a fitness industry expert. Blogging also helps build your website’s authority and rank higher on search engines.

2. Direct Mail

We live in the Digital Age, and many business owners may think direct mail is dead. But don’t discount the value of integrated marketing campaigns that include direct mail just yet.

In fact, CMO Council’s Critical Channels of Choice finds that consumers have positive feelings toward direct mail, and one out of three respondents say they expect direct mail to be a part of their ideal communications mix.

Direct mail is tangible, and because of that it can actually feel more interactive than digital marketing or email marketing strategies. When utilized effectively, it can also elicit an emotional response from the viewer, making it more memorable than just another email in your inbox.

If you’re still not convinced, consider these stats from PFL’s 2019 Multichannel Marketing Research Report: Direct Mail in the Digital Age:

  • 83% of marketers report good or very good ROI when direct mail is fully integrated into their multichannel campaign mix
  • 89% of marketers report direct mail delivers moderate to major improvement in overall campaign performance when it’s highly personalized and tightly integrated into the channel mix
  • Direct mail has a median ROI of 29%, putting it third behind email marketing (124%) and social media (30%)

3. Remarketing & Retargeting

Remarketing and retargeting amplify your marketing campaigns by reaching customers that are more likely to convert into sales (in this case, new gym members) or to complete a desired action (for example, subscribe to your newsletter). Both have the same goal—to get previous visitors on the path to conversion—but the way they accomplish this task is slightly different.

  • Remarketing allows business owners to reconnect with people who previously interacted with their website through email marketing.
  • Retargeting reaches that same target audience via paid advertising.

Using remarketing, you can reach out to people who didn’t complete the desired action with email reminders. Using retargeting, you can place strategically positioned ads while potential members browse the internet, with the hope they’ll click and come back to you. Both tactics are a great way to reach your target audience—people who have shown interest, but not yet converted.

4. Focus on SEO

Google is the most widely used search engine, and holds just over 92% of the global market share. That said, you want to make sure your business shows up in searches. In order for this to happen, your website’s data must be accurate and filled with keywords your potential members would use to find a business like yours.

Potential members will likely search keywords and phrases like “gyms near me” or “fitness centers in [insert city]”, so you’ll want to develop a list of similar keywords and incorporate those words throughout your site, but only where they’re relevant and make sense. It’s also important to use keyword identifiers in the page titles of your site so Google understands who you are and the nature of your business.

Another way to boost your SEO efforts is to make sure you have a completed business profile on Google My Business (GMB). GMB is a free tool that business owners can use to manage their company listing and online presence across the Google suite of websites. A completed page is essential for local SEO because it enables your business listing to appear in local searches, allows people to find your contact and location information easily, provides potential visitors with a picture of your facility, and lets users review your business.

Conclusion

Marketing is an essential function needed to promote your gym and to differentiate yourself from competitors in order to attract potential members—and, when utilized effectively, marketing campaigns can also be a great way to keep current gym members engaged and to reduce churn.

There’s no shortage of options when it comes to gym marketing ideas, but it’s important to remember that implementing a multichannel approach will increase the likelihood of reaching your target audience and the overall success of your marketing campaigns.

For more actionable insights and business tips, click here to subscribe to our blog.

Using a Gym Questionnaire for Market Research and Data-Driven Decisions

Using a Gym Questionnaire for Market Research and Data-Driven Decisions

« Blog | Written by Kathryn Dressler | | (0) Comments

Some business owners make the mistake of dismissing the value of market research—but the truth is, no matter what industry you’re in, there’s a real need for collecting information for market research purposes. This is especially true within the fitness industry, where gyms and health clubs rely upon a steady stream of memberships to stay in business—and, therefore, ensuring customer satisfaction is a must.

Whether you’re opening a new fitness center location, launching a new fitness class or personal trainer service, or just looking for ways to improve overall user experience, surveys and questionnaires are valuable tools that provide critical insight used to make informed, data-driven decisions.

Here are a few ways market research surveys can benefit your business:

  • Member Knowledge: Learning about your gym members will help you understand more about them, as well as what you can do to improve user experience and customer satisfaction.
  • Competitive Advantage: Survey questions can help you uncover if your new gym members previously belonged to another fitness center, as well as their reasons for leaving. Collecting information of this nature will help you identify what your facility can focus on to gain competitive advantage.
  • Business Growth: Member surveys will help you identify what it is your members really want, and therefore also help you to recognize new opportunities to expand your offerings or services to meet their demands.

Now that we’ve discussed a few ways market research provides valuable information, let’s talk about some common types of surveys and questionnaires you can implement to get the information you need to make more informed business decisions.

1. New Member Survey

A new member survey is filled out when someone first joins your gym. Use this opportunity to ask new gym members why they joined in the first place—was it based on a referral, proximity, cost, or something else?

This type of survey provides you with rich demographic data and helps you understand the types of people that use your facility. Not only will this help you understand how to tailor your offerings to improve customer experience, collecting information like this also helps build targeted email lists for marketing campaigns.

2. General Feedback/Customer Satisfaction Survey

A general feedback/customer satisfaction survey is a way for you to check in with your members from time to time to show you still value their input. While many businesses invest a lot of time and resources in attracting new business, don’t forget about your loyal customer base. Ask gym members for feedback on what you’re doing well, in addition to areas for improvement.

3. Fitness Class/Personal Trainer Evaluation

Personal trainer services and group fitness classes are a big draw for many gyms, health clubs and fitness centers. Because instructors and trainers can have such a huge impact on members, it’s important to survey participants for feedback about how your staff is performing.

4. Membership Cancellation Survey

Unfortunately, all fitness facilities will encounter membership cancellations at some point. It’s just the nature of the business. But rather than focusing on the negative, think of this as an opportunity to find out why and utilize the information to your future advantage. Figuring out why members are leaving gives you the chance to implement changes to reduce future churn.

Before you start writing out your survey questions it’s important to decide on the goal in mind and what type of data you want to collect as this will determine how you phrase your questions. Keep in mind that closed questions will provide a lot of quantitative data, while open questions will elicit qualitative responses.

The good news is, it’s easy to conduct market research online by sending surveys and questionnaires to members via email—and utilizing an all-in-one software solution makes it even easier. To learn how we can help you manage all aspects of your fitness business from one intuitive gym management system, click here.

Why an Independent Contractor Agreement Matters for Yoga Instructors from EZFacility

Independent Contractor Agreements for Yoga Instructors Should Include the Following Criteria

« Blog | Written by Kathryn Dressler | | (0) Comments

Being a yoga teacher can be a very beneficial career path, and it offers a lot of flexibility—literally and figuratively. Many yoga studios hire instructors as “independent contractors” so if you’re a yoga teacher, it’s important to understand what that means for you and how that classification differs from being hired as an employee. If you’re a yoga studio owner, you should ensure you’re fully versed on the difference in employment classifications, and that you have an independent contractor agreement in place as part of your yoga studio best practices.

Why Does an Independent Contractor Agreement Matter?

Whether you run a yoga studio, or you’re a yoga teacher, the importance of an independent contractor agreement cannot be understated as it benefits both parties by preventing miscommunication, misunderstanding and the potential for liabilities or damages.

While yoga is a profession largely based on trust, an independent contractor agreement helps keep integrity and clear communication at the forefront of business relationships to make sure all parties are on the same page. For legal purposes, it also provides written documentation of your agreement, clarifies the responsibilities of all parties involved, and provides protection for both yourself and your business.

What Should an Independent Contractor Agreement Include?

While every business is different, below are some key sections that most independent contractor agreements should include (the below are mere suggestions—please be sure to contact your own legal representation on your specific case):

  1. Nature of the Relationship: This section should explicitly state the terms of your employment and expressly declare you are hired as an independent contractor and not an employee. This is especially important as it relates to how taxes will be paid and filed.
  1. Yoga Instructor Responsibilities: This section should information about what professional standards are expected, the types of yoga that will be taught, scheduling information, administrative responsibilities, as well as including the location(s) where you will be teaching.
  2. Payment Methods & Schedule: This section should outline how and when you will be compensated for your services. It should also clarify if you will be paid a base rate or paid per student, whether there is a minimum or maximum payment per class, when the pay periods will be, and address any other questions related to payment for services.
  3. Yoga Instructor Obligations: When you’re hired as an independent contractor, you’re required to invest in yourself and responsible for covering certain costs (which can later be listed as deductions when filing taxes). This section should outline what you are expected to cover, for example: transportation costs, professional fees, liability insurance, and personal supplies.
  1. Studio Obligations: This section should outline what the yoga studio is responsible for providing, or assuming the cost of. This may include things like cleanliness standards, space and props available to all instructors, and proof of building insurance.
  2. Default & Termination Details: While the severance of a business relationship is never fun to think about (or to deal with, for that matter), this is one of the most important sections of the independent contractor agreement. This section should clarify how, under what terms, and with how much notice is required of either party to terminate the working agreement.
  3. Non-compete Clause: If you’re a yoga teacher who teaches at multiple studios, this is a section you’ll want to pay close attention to. Make sure you fully understand what the agreement includes before you sign anything, as a non-compete clause could have dire consequences if you plan to teach at multiple locations. 

Summing It Up

An independent contractor agreement is a vital tool needed to protect both the yoga studio owner and the yoga teacher. Once both parties are on the same page and the independent contractor agreement is signed, business can be conducted with confidence and clarity.  

Customer Relationship Building with EZFacility

The Perfect Gym Welcome Email Template

« Blog | Written by Kathryn Dressler | | (0) Comments

It may seem like a given, but it’s important to do something to welcome new gym members as soon as they commit to joining your gym. Sending a welcome email is one of the easiest ways to provide new members with all the essential information they need, and it gives you the opportunity to reassure them that joining your facility was the right choice.

If you’re currently using a gym management software like ours, you can easily create a new member email template and manage membership communication seamlessly. But if you’re still managing membership information and sending emails manually that’s okay, too, and we’re here to help.

So, what should you say in your email to welcome new gym members? Below is a sample gym welcome template you can use—feel free to copy and paste it as-is, or tweak it to add your own flair.

Gym Welcome Template

Hi [MEMBER NAME],

Welcome to the [FACILITY NAME] family!

By joining us, you’ve already taken the first step on your fitness journey and we couldn’t be happier to walk with you on the path to achieve your health and fitness goals!

Get started by collecting your [MEMBER ID CARD/KEY FOB] from the front desk, at which time you can also schedule an introductory session where we’ll review your goals and outline a plan together that best suits your needs. And, if you’d like, we’d be more than happy to do a guided walk through of our facility and show you how to use all of the equipment.

To check our hours of operation, view class schedules or to learn more about our facility’s offerings, click here [WEBSITE URL]. If you have any questions, don’t hesitate to give us a call at [PHONE NUMBER] or simply reply to this email and we’ll get back to you right away.

Congratulations on taking the first step of your fitness journey—you should be very proud of yourself, and we’re excited to be a part of it!

We can’t wait to see what you achieve!

[YOUR NAME]

Or, if you’d prefer to write your own gym welcome template, we recommend including these key points:

  • Thank them for joining and choosing your facility
  • Offer reassurance they made the right choice
  • Provide information about next steps and how to get started
  • Include a link to your website where they can find practical information
  • Include contact information if they have any questions

How to Improve Customer Relationship Building

Ideally you should send more than one welcome email to establish a solid relationship and maintain ongoing communication, so you may want to consider creating a series of introductory emails. Plus, some members may need that little extra nudge in their inbox every so often to keep them motivated.

Below is an outline of emails we recommend including in your welcome series:

  • Welcome new gym members / introductory email: Outlined above.
  • Reminder email: Send a reminder email within one week of the introductory email to encourage members to visit your facility as soon as possible.
  • Value add email: Send a value add email within one week of the reminder email. This should include a mix of fun, educational and promotional material like healthy recipes, How To’s, or tips and tricks. You should also use this opportunity to encourage members to subscribe to your blog, newsletter, and social channels.
  • Upsell email: Send an upsell email within one week of the value add email. This should include a special deal or discount on paid services like personal training or specialty classes.
  • Milestone email: Send a milestone email one month after the member joins to congratulate them on making it to that point, and to encourage them to keep up the good work.

Remember—a little can go a long way when it comes to positive reinforcement and member relations. This type of ongoing communication will not only assist with trust building and customer relationship building, it will also help reduce the likelihood of buyer’s remorse that oftentimes leads to membership cancellations.

To learn more about how our all-in-one, cloud-based SaaS solution can improve your customer relationship building and make membership management easy, click here.

Best Practices for Teaching Beginner Yoga Classes from EZFacility

4 Key Things to Keep in Mind When Teaching Yoga to Beginners

« Blog | Written by Kathryn Dressler | | (0) Comments

Teaching yoga for beginners may sound easy, but sometimes it’s actually one of the most challenging classes to teach. If you’re considering adding an entry-level yoga class to your yoga studio, you may be wondering how to go about it and what to focus on. We’re here to help.

Below are four key things to keep in mind when teaching yoga for beginners:

1. Easy Explanations

Every yoga instructor has their own style and vocabulary, but it’s important to remember that those who are new to yoga may not understand the terminology or know how to do common yoga poses, breathing techniques or transitions.  

“The basics” can be complicated for someone who’s never done yoga before, so when you teach yoga for beginners make sure you take the time to explain what you’re talking about in easy to understand language.

Gradually introduce new terms and remember that repetition is key. Most non-yogis probably won’t remember everything you say the first time, so offer gentle reminders and demonstrations.

2. Simple Poses & Transitions

Like we touched on above, it’s good to keep things simple when you’re teaching yoga for beginners. Complex yoga poses and transitions for the sake of aesthetics won’t do any good if your students can’t follow along and may lead them to become frustrated.

Remember to break down yoga poses and transitions step-by-step without using complicated language so your beginners can understand and follow along.

3. Acceptance

Sometimes, no matter how hard you try, some people just won’t understand what you’re trying to explain—and that’s okay. Accept them for who they are, and as long as they’re not doing something in a way that will cause harm to themselves, let them be.

There’s no one-size-fits-all approach to yoga, especially when you’re teaching yoga for beginners, so make sure your yoga class offers variety and can accommodate people of varying levels of fitness so no one feels left out.

4. Encouragement

When someone is new to something, chances are they’ll be a little insecure and feeling the pressure to “get it right.”

No one wants to feel like their yoga instructor is frustrated with them because they’re holding up the class or can’t do the moves, so remember to offer your newbies some extra encouragement and assistance.

A little bit of positive reinforcement can go a long way!

You may be surprised by how much teaching yoga for beginners will teach you about yourself and your yoga philosophy. Every class brings new opportunities to share the benefits of yoga with people who are less experienced than you, so remember to be patient and to take your time in order to create a positive experience for your new students.

To learn how EZFacility can help yoga studio owners achieve peace of mind with our powerful management software solution, click here.

EZFacility Management Software Features

Make the Most of EZFacility’s Management Software Features

« Blog | Written by Kathryn Dressler | | (0) Comments

Things are finally getting back to normal and most fitness businesses are allowed to operate again—hooray! We recently revisited the benefits of using fitness facility management software, highlighted our new Zoom Integration and Video Library features, and provided a list of resources for EZFacility customers, so we figured now is a good time to give a quick rundown of some of our core features to make sure you’re getting the most from our comprehensive SaaS solution.

Fitness Facility Scheduling & Management

Let’s start with three key benefits: our all-in-one fitness facility management software is secure, scalable and always accessible. That means whether you’re at home or on the go, you can trust us to make sure your customers’ data is safe, their interactions are secure, and your facility is protected. And because EZFacility’s features are designed to support the needs of fitness businesses of all sizes, our software can be tailored to support your specific needs.

Our fitness facility scheduling and management features centralize and consolidate the process of scheduling physical resources, classes, clinics, and rentals into a color-coded schedule. Not only does this allow you to locate available resources at-a-glance, our resource utilization reports ensure your facility is working to capacity.

Membership Management

EZFacility’s membership management tools make it easy to create custom membership plans, manage relationships, sell services online, assign plastic or RFID member cards, track payments, and automate text and email reminders to reduce client delinquencies.

POS & Inventory Management

Our POS and inventory management features allow you to manage point-of-sale products from a desktop or mobile device, monitor product levels, automate reorder alerts, manage online or in-house coupon codes, and report on product profitability.

Sports League Management

Whether you’re scheduling an even number of teams, an odd number of teams, single BYE’s, or back-to-back double headers, our league management software can create complex league and tournament schedules in minutes. Keep games running on time with referee assignments, printable scorecards, and photo ID cards for player verification.

Self Service Client Portal

Our Self-Service Client Portal allows clients to update payment information, pay outstanding balances, schedule sessions, purchase packages or memberships, register their kids for summer camp or soccer clinics, and more—all online, and all on their own.

Marketing Tools

EZFacility’s marketing tools can help you manage advanced email marketing campaigns to develop new customer relationships or nurture leads throughout the buying process. Our automated email and text message functions also ensure clients receive the right information at the most opportune time.

Text Message Automation

EZMessaging can help you schedule single or multiple future campaigns or assist with billing collections by sending automated reminders. With a 97% read rate within 3-5 minutes and custom short code keywords, our text message automation makes it easier than ever to connect and converse with members.

Self Check-in

With a range of options that include mobile or RFID member cards, biometric scans, and unique identifiers, our Self Check-in feature allows clients to check themselves into your facility or into classes from a tablet, kiosk or desktop computer. 

Extensive Report Suite

EZFacility’s extensive report suite offers an in-depth look under the hood of your business. This includes quick and easy access to financial, point-of-sale, marketing, payroll, membership, training reports, and more. Export reports in a variety of file types, including .csv, .pdf, .xlsx.

Learn More

In this blog we’ve only covered a few of the many features and benefits EZfacility can offer. For a more detailed list of features designed to support your sports and fitness business, click here.

Are Baseball Facilities Open?

Are Baseball Facilities Open, and to What Capacity?

« Blog | Written by Kathryn Dressler | | (0) Comments

Although COVID-19 threw everyone a curve ball and caused disruption across all industries, many fitness facilities are now permitted to reopen and are getting back in the game. And with the MLB season in full swing, baseball is on a lot of minds right now.

We recently caught up with our friends at Smith Brothers Baseball Central to see how they’ve been faring, what new policies and guidelines have been implemented, and which of our features have been most helpful in navigating the evolving business landscape.

Here’s what Casey Zordan, Facility Marketing and Administration Manager at Smith Brothers, had to say:

1. Are you currently open? If so, at what capacity?

We are currently operating. We re-opened on May 25th with limitations to private lessons only.

We have also just slowly added clinics back into our offerings at less than half capacity. We hope to be back to full capacity soonhere’s to hoping!

In short, I believe we are working currently at around half capacity. However, we have been very busy with private lessons over the last few months.

2. What type of social distancing policies and cleanliness guidelines are currently in place? 

We are following all of the rules put into place from our municipality, province, and federal guidelines, as well as our local health unit recommendations.

This includes:

  • Having markers on the floor to visually represent how far apart our patrons should be.
  • Having a limited number of chairs for viewing (4 max in our lobby area).
  • We clean our lobby regularly, and have staggered private lesson times to have a 15-minute gap between lessons just to be able to clean the lobby for our next clients.
  • We have staff wearing masks while coaching and maintaining physical distancing between them and their athletes. They also wash their hands between lessons.
  • All of our baseballs are washed between lessons, and we ask that all our patrons wash their hands with soap and water upon entering the building.

3. What are the primary ways you’ve been communicating this information to patrons?

Our main way is through email. We also tell everyone our precautions when they are booking lessons over the phone. We also have signs on our doors and tables to remind people of our policies.

4. Are there any EZFacility features you’ve found particularly helpful at this time? If so, what are they?

The reminder emails, and online booking have been a fantastic way to keep everyone up to date.

It has also been helpful managing who is in attendance for private lessons and clinics, and to communicate to those participants.

5. Is there anything else you’d like to add about how your business operations have changed since COVID-19? 

Our business has seen the upside to have a 10-15-minute break in between lessons and clinics. We would typically go back-to-back and risk the chance of the last lessons of the day running late. However, with a break in between it keeps the schedule running smoothly and on timeinstructors have time to debrief at the end of the lessons as well as to get ready and prepare for their next sessions.

On the administration side it has been easier to maintain who is in the building and knowing what is going on around the facility with fewer people being inside the building at a given time.

Bringing it Home

COVID-19 came out of left field and created a number of unforeseen challenges for businesses, but we’re here to help. Our all-in-one software solution offers a number of benefits, including the ability to streamline the scheduling and management of your baseball facility, coaches, batting cages, athletes and more.

To learn more about the benefits of using a management software, click here. Or, to schedule a personalized product demo for your baseball facility, click here.

Differences between Gyms, Health Clubs and Fitness Centers

What Are the Differences Between A Gym, Health Club, and Fitness Center?

« Blog | Written by Kathryn Dressler | | (0) Comments

Have you ever found yourself wondering what the actual difference is—if any—between a gym, health club and fitness center? If so, you’re not alone! For the most part, these terms tend to be used interchangeably, and it makes sense because there is overlap in the services they provide. But there are distinctions that make them different, which you’ll want to know if you’re considering joining one.

In this blog, we’ll cover some of the key differences between a gym, a fitness center and a health club.

Gym – A Place for a Workout

Gym, short for gymnasium (a term coined by the Ancient Greeks), is actually one of the world’s oldest establishments with deep historical roots. In its origins, gyms were not just about promoting physical fitness, but education as well. Ancient Greeks used gyms to practice various sports, engage in physical therapy, and to study. In fact, many gyms in ancient times had libraries as well.

Today, modern gyms tend to be a place for indoor workouts with free weights, fitness equipment and cardio machines provided. Some gyms have a specialty focus, like boxing or Pilates, while others keep it simple and stick to free weights and cardio machines only. Most gyms will have personal trainers available, but not as many group fitness classes as a health club or fitness center.

Fitness Center – A Place for Full-body Fitness

Fitness centers typically occupy more space than a gym because they tend to provide both indoor and outdoor physical activities—for example, a pool, running track or golf course. Broadly speaking, fitness centers provide the same machines, free weights and equipment as a gym, but they also offer a larger array of amenities, group fitness classes and certified staff.

Fitness centers usually focus on whole-body health and house additional amenities like saunas, steam rooms, physical therapy and snack bars. Most fitness centers will also have personal trainers and nutritionists available to educate customers on how to use the equipment, or how to design a meal plan best suited for achieving their fitness goals.

Health Club – A Place for Body & Mind

The health club concept was first introduced to the U.S. in Santa Monica in the 1940s, though they actually began in France in the 1840s. Generally speaking, a health club is more similar to a fitness center than a gym because the focus is on whole-body wellness rather than just physical fitness.

Health clubs typically comprise all the characteristics of gyms and fitness centers because they offer certified staff with personal trainers, individual and group fitness classes, a variety of equipment, an array of amenities (pool, steam room, sauna, etc.), and space for sports like tennis, basketball and volleyball. Many health clubs even offer recreational areas with restaurants, juice bars, music and more.

If you’re considering joining a gym, fitness center or health club, it’s best to look past terminology alone and choose a facility that best meets your health and fitness goals, budget and personality. You may want to visit a few facilities to ask for a tour so you can see what they offer firsthand and get a better feel for the culture.

Or, if you’re considering opening your own fitness facility, click here to learn how EZFacility can help get you up and running easily with our all-in-one software solution. From online gym scheduling and text messaging, to point-of-sale and automated billing—EZFacility can help you seamlessly manage all aspects of your fitness business.