Textmunication and EZFacility Launch ‘EZMessaging’ With Access to Thousands of Clients

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PLEASANT HILL, CA, September 6, 2018 – Textmunication Holdings, Inc. (OTC PINK: TXHD), a cloud-based mobile SMS marketing platform provider, has developed a white label solution for EZFacility, a leading sports and fitness club management software (CMS) provider, delivering instant member notifications for EZFacility’s health clubs, personal training studios, sports facilities, and recreation centers.
EZFacility will brand the “Short Message Service” (SMS) solution powered by Textmunication as “EZMessaging.” EZFacility has thousands of clients worldwide and has become one of the largest providers of feature-rich management software for the sports and fitness industry. The new solution will be available to EZFacility clients this month and will offer SMS packages to fitness and sports clubs of all sizes.
The collaboration will offer EZFacility customers advanced online tools to more precisely reach their members, build brand recognition and increase marketing ROI. SMS mobile marketing is the most effective method to communicate directly with opted-in members in a nonintrusive, FCC compliant text-messaging medium. SMS marketing has a very high open rate, builds brand loyalty, customer engagement and helps to generate new business. EZFacility clients will gain instant control of their member communications and marketing engagement capabilities. Return on investment (ROI) is achieved quickly and seamlessly through the software integration between EZFacility and Textmunication.
Textmunication has become the preferred SMS provider to many of the top CMS companies by developing API integrated solutions geared towards automated communication, lead generation, health tip alerts, new member notifications, cancellation updates, birthday alerts, reminders for renewals, personal training reminders and prospect follow-ups. In addition, members or clients who have not been active for several weeks can receive reminders along with incentive offers for family and friend referrals.

“We are pleased to partner with EZFacility to help their clients reach their members with engagement, retention and loyalty touchpoints through our white label solution,” stated Wais Asefi, Chief Executive Officer of Textmunication. “We are impressed with EZFacility’s focus on technology, innovation, and collaboration to advance their client’s member engagement.”
“We are very much looking forward to this partnership. The sports, health, and fitness industries aren’t going mobile – they have gone mobile,” stated Eric Willin, Chief Operating Officer of EZFacility. “This collaboration provides our clients with a user-friendly and simple platform for instant member engagement and is a huge timesaver for their marketing and operations efforts.”
Text TXHD to short code 87365 to sign-up for news alerts and announcements via SMS.
About Textmunication Holdings, Inc.

Textmunication Holdings, Inc. (“TXHD”) is a leading mobile marketing solution provider helping thousands of clients across North America improve engagement, retention, and loyalty with their members. Based in the heart of Silicon Valley, Textmunication leverages its dynamic SMS software platform delivering robust APIs and integrated mobile marketing solutions in markets such as health and fitness, beauty salons, sporting events, hospitality, entertainment and digital marketing firms. The company’s new software platform named “Smart Automated Messaging” (SAM) – provides a powerful nonintrusive and valued-added engagement tool capable of delivering more than one billion SMS per month. CIOReview Magazine recognized Textmunication as one of the “Top 20 Most Promising Digital Marketing Solution Providers” in its annual 2018 edition. Textmunication offers cutting-edge technology with upcoming solutions such as Rich Communication Services (RCS). Textmunication was chosen as an early adopter of RCS by a leading mobile messaging provider which could create a paradigm shift in the text messaging world with rich images, videos, chat box features and multi-media in a single text. Textmunication is also a minority owner of Aspire Consulting Group LLC, a government consulting firm located in the Washington, D.C. area. To learn more about Textmunication, visit our website at www.textmunication.com

Safe Harbor Provision:
Except for the statements of historical fact contained herein, the information presented in this news release constitutes “forward-looking statements” made pursuant to the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995. You are cautioned not to place undue reliance on any forward-looking statements in this press release as they reflect Textmunication Holdings’ current expectations with respect to future events and are subject to risks and uncertainties that may cause actual results to differ materially from those contemplated. Potential risks and uncertainties include, but are not limited to, the risks described in Textmunication Holdings’ filings with the Securities and Exchange Commission. Accordingly, readers should not place undue reliance on forward-looking statements contained in this news release and any document referred to in this press release.

Why Understanding the PHIT Act Is Important for Your Facility

Why Understanding the PHIT Act Is Important for Your Facility

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Imagine this scenario: It’s the mid-year blues of the fitness industry season and your facility is busy. Retention is rising and your sign-up rates show growth in your gym management software. It sounds like a dream, but this situation may not remain a fantasy. Not if the PHIT (Personal Health Investment Today) Act becomes a law in the United States.

There’s quite a lot of information floating around regarding the PHIT Act. Here are the basics to understand what the PHIT Act is and what it could mean for your fitness facility.

The PHIT Act in Summary

The PHIT Act proposes that Americans will be allowed to use their Pre-Tax Medical Accounts to help pay for certain physical activities. With a Health Savings Account or Flexible Spending Account—Americans could place up to $500-$1000 of pre-tax money to cover fitness classes, memberships, and personal training sessions. The expenses can then be written off as a tax deduction.

What Are Pre-Tax Medical Accounts?

Pre-Tax Medical Accounts are generally offered through an employer-provided healthcare account, or the Affordable Care Act. With either, people can place aside part of their earnings that will pay for out-of-pocket medical, dental, and vision care expenses not covered by a health benefits plan. If the PHIT Act becomes law, physical activities like yoga or cycling classes would be categorized as an out-of-pocket medical expense.

What the PHIT Act Means for Gym Owners

Easier public access to yoga lessons, personal training sessions, and gym classes means more chances for facility owners to increase revenue. If every member of your facility brought a considerable sum that was specifically meant for exercise activities, they would be more likely to keep on spending after that sum is gone. Why? The psychology of out of pocket spending. The sum your members start with is cut from their paycheck so because it doesn’t feel like the member is paying directly, the member may choose to continue spending at your facility.

As it stands now for the PHIT Act, youth memberships, youth sports leagues, and health club memberships are all included in the bill. The PHIT Act does have some restrictions though. The bill states that golf, sailing, and horseback riding “shall not be treated as a physical exercise or activity” to be covered. For those golf and sailing enthusiasts all hope is not lost—all bills under review to become law have the potential for alterations until passage.

What Gym Owners Can Do to Prepare for the PHIT Act

Think of the estimated expense as the chance to plan memberships and package deals in advance. It’s important to get that competitive edge before the PHIT Act is passed just as it’s always important to have a promotion plan ready before the surge of holiday memberships begin. Complete your strategy and have your business-ready to act. Then, all that’s left to do is spread the word. Share promotions on social media, post some signage around your business and local community or immediately send email campaigns to leads you have collected. While the responses pour in, your competitors will still be scrambling at the drawing board.

Why the PHIT Act Matters

Physical inactivity is a growing problem in the United States. The Mayo Clinic reports that less than 3 percent of Americans meet the basic qualifications for a “healthy lifestyle”. Even so, fitness classes remain popular. According to the 2018 IHRSA Global Report, the health club industry generated at least $87.2 billion in revenue in 2017.

The PHIT Act is meant to deter the problem of idleness, promote a healthier lifestyle, and encourage productivity. In a nutshell, think of it as a tax break for fitness memberships. Cost effective access to exercise classes could make staying active more desirable to your clients—and potential clients!

The History and Current Status of the PHIT Act

The PHIT Act was in Congress on March 1st, 2017. On July 12th, 2018, the House Committee of Ways and Means passed the bill in a vote of 28-7. It then was moved to the House of Representatives for further consideration. On July 25th, 2018, the PHIT Act was passed by a 277-142 vote. The bill is now on its way to the Senate.

What the PHIT Act Could Cover

  • Health Club Memberships
  • Personal Training Services
  • Exercises Competition Fees
  • Yoga and other group fitness classes
  • Youth Sports Leagues

What Could the PHIT Act Not Cover

  • Golf
  • Hunting
  • Sailing
  • Horseback Riding
  • Exercise Equipment

What Happens Each Time the PHIT Act Is Presented

The PHIT Act is susceptible to alterations each time it is presented and reviewed on the floor. For example, the PHIT Act previously had exercise videos, exercise equipment, golfing, sailing and hunting under the list of covered exercise expenses. These all have subsequently been removed from the bill.

How to Impact the PHIT Act

IHRSA (International Health, Racquet and Sportsclub Association) created a page where people can contact local senators with an automated, or personalized message about the PHIT Act. You can also reach out to your senators on your own with a telephone call or email through the official senate.gov website.

How to Find Out More About the PHIT Act

We recommend the official congress.gov website where the PHIT Act is listed. There you can opt to receive alerts on the latest news regarding the status of legislative proposals.

Do you have any thoughts about the PHIT Act regarding your facility? Let us know in the comments below and feel free to vote on our social poll on how you think the PHIT Act could affect your facility.

7 Interview Questions When Hiring Personal Trainers for Your Gym

7 Interview Questions When Hiring Personal Trainers for Your Gym

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Careers as fitness trainers and instructors are among some of the fastest growing, in terms of popularity, in the nation. According to the U.S. Bureau of Labor Statistics, between 2016 and 2026, employment rates of fitness trainers and instructors are projected to increase 10 percent. That’s certainly more than the average for all occupations. So, congratulations! Your career path has taken you into one of the quickest growing industries.

Unfortunately, with so much growth comes a lot of noise. It seems like every day someone is coming up with the next best supplement, gym equipment, workout regimen, you name it. This growth also brings a lot of new people in search of jobs to the industry. Some of who will show up at your gym’s door in search of an employment opportunity.

So, how do you sift through all the noise? How do you distinguish the candidate that chose to become a personal trainer after seeing a couple of Instagram posts and the candidate who genuinely has a passion for people, health, and fitness? The answer is that you have to ask the right questions during the interview process. It seems trivial on the surface but asking the right questions and knowing what to look out for in responses is a sure fire way to find the perfect fit for your gym.

Before we start, first and foremost, it is important that the candidate is a certified personal trainer by either the American Council on Exercise (ACE), the National Academy of Sports Medicine (NASM) or the National Strength and Conditioning Association (NSCA). He or she should also appear to be working towards his or her own fitness goals. Just as you wouldn’t want a hoarder to clean your house, you don’t want a person that doesn’t work for their own fitness goals to give your members advice on how to achieve theirs.

After you have identified some qualified candidates, let’s brainstorm some good interview questions to ask your prospects:

1) What aspects of working for my gym are appealing to you?

This is a pretty broad question and it’s purposely constructed that way. It gives you a chance to see the candidate’s train of thought because there are so many different ways to answer. A good sign to look out for is a candidate that primarily speaks about their passion for helping people.
However, if they only talk about their own personal love for the gym, the fact they need money, or other reasons that don’t involve helping others, this is something to take note of and be cautious about. Candidates should have a love for people just as much as they love fitness.

2) How would you respond if a client asked for your advice on how to diet while working long hours?

This question puts the candidate in a client-trainer situation to see how they would respond in a real, on-the-job scenario. Make sure to follow up on this question. You want to encourage the candidate to expand on their reasoning. This will allow you to see the candidate’s knowledge and ability to give your members relevant and helpful tips.
Pay attention to whether or not the candidate responds in an appropriate way. Is the advice good or bad based on your own knowledge and experience? Does the candidate answer in a confident manner? If they don’t fill you with confidence, how do you think your members will feel?

3) What blogs or other resources do you use to keep up with current fitness news and trends?

Look for candidates that regularly check well-respected blogs and other fitness news sources. Some examples can be found here. Well-informed trainers will be able to give your members the most up-to-date information (Duh). The train of thought 20 years ago may not hold true today.
Remember when everyone wanted to banish cholesterol to the bottom of the ocean where it couldn’t hurt us anymore?
Watch out for candidates that use social media as their main source of fitness news. Social media can be helpful for a variety of reasons (like getting new exercise ideas) but it isn’t overly reliable as anyone can say whatever they want; unchecked by professional opinions. Bottom-line is there is a lot of great information on social media but there is also a lot of bad. Candidate’s that go beyond to respected sources will be the best for your business.

4) In ten years, what do you think you’ll be doing?

Look for a candidate that has ambitions and shows personality. If you don’t think your prospective employee has a promising future in the industry they’re probably not the best fit for your gym. A candidate shouldn’t be content just collecting a paycheck every week. They should be inspired and working on improving him or herself every day. That mindset is contagious and will spread to your members.
Watch out for someone that lacks ambition. Trainers should seek to motivate, not need motivation themselves. If you want your gym to grow, your trainers should be committed to that growth and want to grow alongside it.

5) What is your biggest weakness?

This is possibly the most cliché interview question that has ever existed but, there’s a reason for that. In a situation where you’re trying to present your best self, it’s difficult to admit your own faults. Look for a candidate that is willing to be honest and discusses how they’re addressing their weakness. Obviously, there is a line here. If your interviewee says “I tend to scream at my clients when they don’t listen to me”, there’s a good chance that person isn’t the best fit for your gym.
Watch out for candidates that won’t be fully honest, as this will ultimately diminish their credibility. A cliché question such as this can elicit endless cliché responses, many of which are not accurate and not totally truthful. If a candidate responds with something like “I’m a perfectionist” they’re most likely not being totally honest with you.

6) How will a tough week affect your workday?

At least one question about handling adversity is crucial to the interview process. Everybody goes through ups and downs and nobody handles them the same way.
That being said, all it takes is for one bad session with a trainer that doesn’t feel fully invested for a member to decide your gym is not the right fit. In every profession, it’s important to check your personal life at the door, especially for customer-facing professions, like personal training.
If your trainers are going to be scaring off clients every time they get a parking ticket, they may not be the best fit for your gym.

7) How would you increase our membership sales and retention rates?

This is a question about experience. Look for a candidate that has some fitness industry wherewithal and is able to craft a reasonable response with confidence. The more experience a candidate has, the easier it will be for him or her to answer this question.
Watch out for a candidate that seems disinterested or doesn’t have any ideas about how to improve your business. As previously mentioned, your trainers should be committed to helping your business grow.

Bonus Question: How tech-savvy are you?

Gym Management Software should be a staple at your gym because it can maximize your gym’s efficiency by reducing time doing administrative tasks. That being said, some gym management software is difficult to use or doesn’t provide all the aspects needed to manage your gym on one platform. This can be solved by using an all-in-one, staff friendly software that gets you and your staff out from behind the desk and doing what you love.
Another way to solve this issue is to find a trainer that is experienced, personable, knowledgeable, and willing to switch back and forth between different platforms doing mundane tasks in order to handle your clients’ accounts. We think the former is easier.

So, in conclusion, what does the ideal personal trainer look like?

Good question. Every gym environment is unique and thus different trainers will be a better fit for different types of gyms. However, there are qualities that all trainers should possess.
The best fit for any gym is a candidate that:

  • Has a passion for helping people reach their goals
  • Is informed and able to give good fitness and nutritional advice
  • Has ambitions
  • Is willing to be honest about their weaknesses and is working on addressing them
  • Won’t let a tough week affect the way they conduct themselves in your gym
  • Has some industry insights and experience

Have more ideas for questions? Comment them in the section below!

Gym Management Software For Beginners

Gym Management Software For Beginners

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Front-Desk Check-In. Extensive Reporting. Online Registration. Self-Service. What do you think of when you hear these terms?
Is it a fully operational facility running at the optimum level of success? Or does the word ‘extensive’ followed by ‘report’ invoke some anxiety? Don’t worry! Gym management software is not meant to be intimidating. It is here to help you make your life stress-free and it does not take years of classes to understand. (And if it does, then it’s time to seek alternative options!)
Of course, if this is your first time considering gym management software, you’ll want one that’s easy-to-use for you and your staff. Make sure to look for functions and customizations that stand out and  communicate a clear purpose for how they will serve your facility.
Let’s take the feature Self-Service for example. As the name implies, your clients will have the ability to interact with your facility at their convenience. They can schedule an aerobics class or one-on-one personal training sessions, purchase a gym membership, pay invoices for their aerobics class and more—all online, within your pre-set parameters.
Another stand out feature in beginner-friendly software is drag-and-drop scheduling functionality. Why? Ease-of-use and saved time! Consider the laborious process of making a class schedule on paper. The rows. The boxes. The information written between all the lines. And then, the inevitable changes: cancellations, postponements, etc. For paper, that’s either erasing, crossing out, or a complete redo of the whole schedule layout.
With the ideal gym management software, it’s a simple drag-and-drop answer. This seamless advantage should be easy-to-use, understandable, and make the calendar managing experience stress-free.
GymManagementSoftware
What else makes up beginner friendly gym management software? There’s a lot, but at its core, it should be accessible at any time and anywhere, have easy to reach customer support, and one-on-one training available. These characteristics will define your relationship with the software going forward.
Nobody wants to be stuck with software that’s not helpful or beginner friendly. (Think about the learning curve if you choose a software that doesn’t include an onboarding process for your staff. Yikes!)
If you are wondering more about effective examples of gym management software, we recommend signing up for a free demonstration of one the most highly experienced, ranked, and trusted gym management software solutions.

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EZFacility Named in Capterra’s Top 20 Most Popular for Membership Management Software

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EZFacility Ranks Among The Top 20 Membership Management Software
Woodbury, NY (May 11th, 2018)
–EZFacility announced today that it has been named a Top 20 Most Popular Membership Management Software product by Capterra, the leading online resource for business software buyers.
In the fast paced and ever evolving industry that is Membership Management Software—it is quite humbling to be ranked so well amongst our peers,” comments Bryant Strozinsky, Director of Operations at EZFacility.” This placement reaffirms EZFacility’s’ continued commitment to providing clients with feature rich software solutions, and fanatical customer support.”
Top 20 Most Popular Membership Management Software is an independent assessment that evaluates customer base, number of active users, and social presence to generate a list of market
leaders in the member management space that offer the most widely adopted solutions. The Top 20 Most Popular Member Management Software is available at https://bit.ly/2KQsgln
About Capterra
Capterra is the leading online resource for business software buyers. Founded in 1999, Capterra features validated user reviews and independent research across hundreds of software categories. From Accounting to Yoga Studio Management, Capterra covers it all. Each month, Capterra helps more than three million buyers find the right software. Capterra is a Gartner company. For more information, visit Capterra.com.

jogging people group, friends have fun,  hug and stack hands together after training-2.jpg

4 Customer Support Myths You Need To Drop

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Customer service has one goal. To be helpful. You know this, but want to make the experience better within your sports or gym management system. How does this happen? How does one make customer support more accommodating? By not cringing at the sound of it and disregarding these 4 crazy myths.

Myth 1:

FAQ Guide’s Aren’t Necessary

Au contraire. Otherwise, this example would not have a happy ending! Picture a member of your facility in a crowded train car. They want to know your facility’s policy on bad weather for outdoor classes. They could pull out their smartphone and make a call, but all that noise could make the conversation difficult. What they can do instead is look up the FAQ guide on your gym or sports facility website and—there is the answer. In a manner of minutes, this member has their answer and your facility management staff can continue their tasks with less chance of an interruption.

Now, take this member and multiply them by 20. Maybe 50. Chances are your members have the same questions on their mind. With an FAQ readily available, most will have their questions answered and, as a result, your gym management has the time to address other priorities.

Often times, we can forget the simplest of tasks, like removing a stain from a carpet or threading a needle. Today, many people research online about subjects that range from gym management software to e-cards. Your website should act the same in regards to common questions regarding your facility. It is this reason why FAQ guides are a time (and breath) saver.

Myth 2:

Less Incoming Calls Means More Happy Clients

Silence isn’t always golden, especially in the case of customer service at your gym or sports facility. For those members you know who sit on the fence of initiating a conversation—the initiative is on you! Make the phone call or send a quick email.

“I always take a few minutes out of my day and just check in with clients – whether they have been active in their account or not. It’s always nice to have someone reach out and make sure things are going well. My clients have been very receptive to this and love that we truly care about them.” – Daina DeBellis, Customer Success Team Lead, EZFacility.

There’s still plenty of value for in-person communication too! Ask for a quick review after a member checks in about their experience with your facility. If members don’t have time, ask for a quick score of satisfaction and then reach out to them later in a follow-up to discuss the details behind the number or star rating given. Additionally, keeping record of these reviews makes for an excellent presentation to new members considering your facility.

Myth 3:

Support Guides Organize Themselves

New example! So you pull open a drawer and it’s full of hammers, rubber bands, and nails. You’re only looking for one thing and you can’t find it until you clear out the entire area. No support guide should look or feel like this for any member. Diving into a mess of words without any assistance or organization to your gym management support is a horror show. Don’t settle for horror. Make it a feel-good experience for your members with an organized and accessible support layout.

EZFacility Online Support Center

Myth 4:

No Need For Surveys

No surveys? This sounds like a fantastic idea for someone looking to run their facility into the ground. For a better customer experience, you need proper communication in place for feedback. You. Need. Surveys! Send those surveys however you’d like (and make sure to keep records). They can be in a follow-up email sent through your gym management system or at the end of a customer service conversation. If you happen to prefer less tech focus methods of communication, use more traditional methods like luncheon invites and personalized letters. A survey doesn’t have to be in the form of a test sheet!

At any point, a member may require help regarding your fitness or sports facility. Whether it comes from a staff member or a specific department, customer support is not solely an opportunity to help your credibility—it’s about helping build a strong bond between your staff and your members.

That being said, what advice do you think we should add about customer service? Please let us know in the comments!

If you have any questions you’d like to ask EZFacility, click the button below.

6 Crucial Steps To Starting A Sports League

6 Crucial Steps To Starting A Sports League

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Do you feel that? Flowers blooming in a field… Dandelions settling on the bleachers.. That’s right, league season is almost upon us! How’s your plan coming along? You have your team qualifications? Your staff hired? Your contact info all finalized?

Don’t worry. You’re here because you care about your players and want to make sure you have the best sports league ready to go. To do that, the fundamentals of a sports league need to be satisfied—and we’re here to help you out! Let’s begin by asking these six questions.

1. Do I Have A Permit?

Permits are vital and not something to wait on. Why? They are a general requirement and grant you legal permission to reserve space at public parks, sports complexes, community centers, etc. for your sports league. Without one, your league is more or less trespassing into a park and runs a risk of getting permanently banned from a perfectly nice location for your league. To check the requirements for permits in your area, contact your town’s department of parks & recreation and reach out to the facilities you wish to rent from for specific details.

Side note on sports league locations! Proximity plays a big part next to price when choosing a location that’s best for your league. If you have people interested in joining a league, survey their hometowns to establish a central area that’s best for your future sports league.

2. Do I Have a Website?

No? Don’t worry! Making a website for your business is possible for anyone no matter the level of your computer knowledge. Websites act as a central hub for your league that’s available at their convenience—and it does not need to be complicated. There are both free and paid services that can aid in building up your league online and it can be as minimal as one page with contact info, hours, location, summary description and a few images correlating to your sports league. One of the best ways to determine what website service is best for your league is to draft an outline of your league website. Then you can determine how robust or simple your website needs to be. When drafting the outline of your website, make sure what you offer is clear on the front page

3. Do I Have Staff Or Volunteers?

When you are creating your league (business or nonprofit), you may feel like you’re on top of the world—like you can handle it all on your own. You need to be careful of the overwhelming risks and taking on too much! There are a lot of moving pieces in a sports league that could slip through the cracks and hurt your league. Avoid these nightmare scenarios and assemble a team. Hire umpires, assistants, schedulers, score-keepers and other positions you think will keep the management of your league in a healthy state. Once you have a staff team, it would be a great idea to introduce them with bios on your website!

4. Do I Have Waivers?

Naturally a sports league wants a good relationship between each and every league member. One of the best ways to do get that done is to have a waiver or sports contract that both establishes the expectations of being in a league and forewarns the possible risks. Why have waivers? Well waivers are like good tires for your car. Without them, the journey of your league won’t be smooth or safe for any of your passengers—both staff and league members. You can easily write a waiver yourself or find a template online, however it is best to run the content by a lawyer so that your writing 100% conforms to your specific state or county laws.

5. Do I Have A Marketing Strategy?

Imagine starting a league with no members to play the sport. This is why marketing is important. Consult with your staff to find towns near or within the area you plan on playing. Once that has been decided, collaborate with the local newspapers, schools and stores to hang flyers, and develop online advertisements. Getting the word out in advance—both local and online—means more people will come to you.

Side note on marketing! Consider the low-cost option on social media. Set up a Facebook Page for your league and create posts that call attention to your opening—and don’t forget to list your finished website in the About Section of your Facebook Page!

6. Do I Have A Management System?

A good league management system is the glue for your sports league. For the choice of league management software, it can be daunting to sift through the options, but one thing is certain: finding the right one can mean reduced expenses, increased profits, happier members — and, more time for you. If you’re not already using a sports league software solution, start looking into the possibilities today. And if you are, consider an overall assessment to be sure the one you’ve got is the absolute best choice for your new sports league.

7 Tips To Becoming A Stellar Instructor

7 Tips To Becoming A Stellar Instructor

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It takes a certain “Je ne sais quoi” to be a fitness instructor. If you’re into fitness classes, whether they be small or large group trainings, chances are you’ve had some great experiences with truly inspiring instructors…and a few that weren’t so great. Elevate your instructor game to a top tier level with these 7 tips.

1. Get to class early

Spend a few minutes before class to get to know some of your students, not just to set up your equipment. This is prime time to show your clients that you are a) a relatable human being, and b) gives you some time to learn client needs and what they are looking to get out of your class. Wander around too; don’t just wait for them to come to you. Remember as much significant information about clients as you can! Showing that you remember someone shows that you care and inspires client loyalty.

2. Own it

I should know who the instructor is the minute I walk into the room. There’s no room for nervousness here. Even if you are nervous, fake that confidence until it’s real! If I am paying to take a class, I want to be confident in my instructor’s abilities so I know I’m getting the best session I can receive.

3. Encourage partner or group work

Require students to make a connection by:

  • Pairing up for a two-person exercise.
  • Have half the class perform a super intense exercise or routine while the other half cheers them on—then switch!
  • Tell students to cheer on the person exactly to their left / right. Encourage interactional praise like high-fives and fist bumps.

4. Correct students, but don’t make a scene

No matter what the fitness level of students, they can always improve. You earn trust from your students if you correct them without calling them out in front of the entire class. Push them deeper into a pose, make sure both feet are facing the right way—it goes a long way in showing your expertise. As a student, I want to know I am in fully capable hands. With that being said, don’t correct me from across the room. Most instructors don’t realize they’re embarrassing students this way.

5. Stay after class too

Don’t sprint out of the class once the workout is done. Stay after to get social with students. This is a great opportunity to get feedback on your class, whether positive or negative. Both forms will help you improve and gather ideas on how to make their next experience even better.

6. Be prepared and alert

A new class full of athletic students arrives in your studio. Five minutes into the exercise, one of them makes a rookie mistake. A first timer in your studio is a first timer no matter how athletic they appear or how many push-ups they say they can do. There’s always the possibility that they could have received unadvised guidance from a past studio-so keep a sharp eye out, always.

7. Become Self-Service compatible

What does that mean? Well there’s the fitness trainer who has clients who can call to sign up for a class and then there’s the fitness trainer who allows clients to call or sign up at their convenience from their portable or desktop devices. The second fitness trainer is Self-Service compatible and has a stronger reach over gaining new members as well as retaining them. How? Take EZFacility’s Self-Service feature for example. It allows both recurring clients and the public to browse and register for fitness classes, in addition to other actions that are all defined by you, the operator of Self-Service.

Routine behaviors can go a long way in forming loyal students and create continuous referrals. But what can really cement the relationship? A service that goes above and beyond the client experience! To learn more about seamless gym management software that includes features like Member Self-Service, click the button below.

Portrait of a fitness man using smartphone in gym. Focus on smartphone.jpg

5 Tips to Boost Revenue & Retention with a Branded Mobile App

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The more engaged your members are, the more likely they are to stick to their fitness routine and your business. But how do you build stronger member engagement that encourages loyalty and retention to drive business results?
Our partner, MiGym, has worked with hundreds of fitness clubs creating personalized member app experiences to help them overcome the often-difficult hurdle of member retention. A few benefits these facilities have experienced include increased class attendance, boosted engagement, growth in member retention, and increased revenue.
In this webinar, presented by Hugh McEvoy, MiGym General Manager, you’ll learn five tips on how clubs engage their member base through a branded mobile app – and how you can use the same techniques to cultivate stronger bonds with your members.
5 Tips to Boost Revenue & Retention with a Branded Mobile App
You’ll also learn how to:

  • Leverage push notifications and announcements during the holiday season and New Year’s fitness rush
  • Increase member convenience through a simplified check-in and booking process
  • Gather member data to drive business decisions and specific marketing campaigns
  • And more!


Bonus: Those on the live call will get a sample holiday push notification and announcement to drive engagement, retention, and revenue.
Our Presenter
Hugh McEvoy, MiGym, General Manager
Hugh McEvoy has over nine years of experience providing customized facility management software to the fitness industry. Striving to create a tool to drive member retention and increase profits, Hugh partners with business of all sizes to carefully create personalized mobile app solutions.

The Top Successful Facility Secrets

The Top Successful Facility Secrets

« Blog | Written by ezfacility | | (0) Comments

How likely are your members to keep coming back to you if you expose them to misinformation? Fitness trends are constantly changing, you want stay up-to-date with the most current health and wellness news. It’s not enough to rely solely on your own professional education. In order to stay ahead of the game, you should be in the know on what professional journals, publications and your clients themselves are saying. Being on top of these funnels of information will allow you to become the fact checker, refute any misinformation printed by these publications, and establish yourself as an expert. If clients feel you are the most reliable source, they will turn to you for advice on proper fitness, exercise and nutrition practices.

Be fair, but firm

We’re all only human, which means certain situations can arise where you may need to bend the rules a bit. If you find yourself in this positon, make sure your clients are aware you are bending a policy. For example, if you have a 24-hour cancellation policy but you decide not to charge someone due to illness, be sure they are aware that you are bending this policy for them this ONE TIME but it will not be tolerated going forward.

Have Trainers Assign Homework

Make your sessions last longer by continuing them outside the facility. Clients should be given certain instructions or things to focus on when they are on their own time as well. Give them mini exercises to practice at home, or require them to keep a food and workout journal. Breathing exercises, posture activities and meditation activities are some other great examples to try. Clients can discuss or show what they tracked during their next session or communicate with trainers via email.

Continue Education of Trainers and Staff

Knowledge is power. While the organizations your trainers obtained their certifications from will inform them of what they need to do to keep it current, your trainers need to continue their education in other ways as well. They can easily do this by reading verified fitness journals and publications, as well as attending classes, conventions and conferences to stay on top of fitness trends and news. These are all investments in your business, not expenses.Li

Like what you’ve ready so far? Excellent. Like what you’ve read so far? We also have information about sports facility management software.